Support Board

Date/Time: Mon, 29 Apr 2024 13:59:15 +0000

Post From: Canceling parent order due to no order update

[2013-06-18 16:09:13] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Submit a limit order that has Attached Orders. After this select Trade >>Refresh Trade Data from Service. Do you notice the Attached Orders cancel? They should not. After this test you can cancel the order. Please provide the lines in the Trade Activity Log that shows where the parent order and Attached Orders were canceled due to no order update and where they were restated. Here are the instructions: http://www.sierrachart.com/index.php?l=doc/doc_TradeActivityLog.php#TradeActivityLogToSupport No, we have not seen this problem before, but we have made some changes where orders which are not reported by the FIX adapter, that Sierra Chart has as working in its order list, are more quickly internally canceled. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-06-18 16:10:34