Support Board

Date/Time: Wed, 08 May 2024 21:39:29 +0000

Post From: SC Exchange Data Feed Frozen

[2015-09-04 07:36:28] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We understand the problem now. The problem is you are running an older version of Sierra Chart: SC Exchange Data - Server protocol version: 7. Client protocol version: 3. There is a protocol mismatch! \| 2015-09-04 08:59:25 SC Exchange Data - Logon error from server : Unsupported client protocol version number. \| 2015-09-04 08:59:25 Apparently we were confused with the selected Service you were using. We had thought you had set the Service in Sierra Chart to "SC Exchange Data". In any case, we now understand the problem. Update Sierra Chart by following the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-09-04 07:36:48