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Direct MessagesDate/Time: Sat, 04 May 2024 19:26:49 +0000
Post From: Cannot log in after S/W update
| [2013-06-17 19:02:04] |
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Someone from TransAct support should be contacting you. We did provide them details about the problem and contact information. We would help with it, but we are just not sure about one particular part of the problem and they are better able to help with it. We do believe it is caused by a firewall on the system and if you could uninstall any 3rd-party firewall from your system, that is likely going to resolve the problem. We did not want to recommend this last step until we are more certain about what exactly is preventing the connection to the TransAct bridge program. You have the Windows firewall disabled so that should not be a problem. In general we do not help with firewalls other than the Windows firewall and if we see a firewall is causing the problem and the customer is not able to completely disable it and we are clear firewall is causing it, then our advice is to completely uninstall the firewall program. Third-party firewalls are known to be very troublesome. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-06-17 19:04:51
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