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Post From: can't open my chartbook

[2015-08-25 20:26:46] Link To Thread - Link To Post [Go To First Post]
chris12 - Posts: 51
i desinstalled Avast from my computer but the problem still present: Software version: 1282 \| 2015-08-25 21:53:57 Uses New Spreadsheets \| 2015-08-25 21:53:57 Usage end date: 2016-02-02 \| 2015-08-25 21:53:57 Enabled for: Advanced Features. \| 2015-08-25 21:53:57 Enabled for: Advanced Features 2. \| 2015-08-25 21:53:57 Enabled for: Sierra Chart Historical Data Service. \| 2015-08-25 21:53:57 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2015-08-25 21:53:57 Enabled for: EUREX exchange. \| 2015-08-25 21:53:57 Received 1 data feed usernames. \| 2015-08-25 21:53:57 Allow Support for Sierra Chart Data Feeds is enabled. \| 2015-08-25 21:53:57 Current selected Data/Trading service: SC Exchange Data \| 2015-08-25 21:53:57 Chart Update Interval: 500 \| 2015-08-25 21:53:57 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2015-08-25 21:53:57 2015-08-25 21:53:57 Local computer clock time \| 2015-08-25 21:53:57 2015-08-25 19:53:57 GMT time \| 2015-08-25 21:53:57 2015-08-25 21:53:57 Time zone adjusted time \| 2015-08-25 21:53:57 Time difference to server time: 2 seconds. \| 2015-08-25 21:53:57 Program path: C:\SierraChart\ \| 2015-08-25 21:53:57 Data Files path: C:\SierraChart\Data\ \| 2015-08-25 21:53:57 OS Version Number: 5.1 \| 2015-08-25 21:53:57 Locale Information: C \| 2015-08-25 21:53:57 Chart #16 is performing a full recalculation because it has been tagged. Chartbook: DAXFUTURE.cht \| 2015-08-25 22:11:50 Chart #16 has tagged chart #20 for full recalculation. Chartbook: DAXFUTURE.cht \| 2015-08-25 22:11:52 Chart #21 is performing a full recalculation because it has been tagged. Chartbook: DAXFUTURE.cht \| 2015-08-25 22:11:52 Chart #21 has tagged chart #20 for full recalculation. Chartbook: DAXFUTURE.cht \| 2015-08-25 22:13:09 Socket (37) \| Connected. \| 2015-08-25 22:13:09 SC Market Stats \| Connected to server. \| 2015-08-25 22:13:09 SC Market Stats \| Sending logon request message. \| 2015-08-25 22:13:09 SC Market Stats \| Server Name: . \| 2015-08-25 22:13:09 SC Market Stats \| Server protocol version: 3. Client protocol version: 6. There is a protocol mismatch! \| 2015-08-25 22:13:09 SC Market Stats \| Unsupported protocol version. Disconnecting. Update Sierra Chart with 'Help >> Download Current Version'. \| 2015-08-25 22:13:09 * Socket (37) \| Shutdown and closed. \| 2015-08-25 22:13:09 SC Market Stats \| Disconnected from the server. \| 2015-08-25 22:13:09 SC Market Stats \| Data feed disconnected. Will reconnect. \| 2015-08-25 22:13:09 Using username 0 \| 2015-08-25 22:13:10 SC Exchange Data \| Connecting to the server scdf1.sierracharts.com. Port 443 \| 2015-08-25 22:13:10 Socket (0) \| Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2015-08-25 22:13:10 Chart #17 is performing a full recalculation because it has been tagged. Chartbook: DAXFUTURE.cht \| 2015-08-25 22:13:10 Chart #20 is performing a full recalculation because it has been tagged. Chartbook: DAXFUTURE.cht \| 2015-08-25 22:13:11 Socket (38) \| Connected. \| 2015-08-25 22:13:49 SC Exchange Data \| Connected to server. \| 2015-08-25 22:13:49 SC Exchange Data \| Sending logon request message. \| 2015-08-25 22:13:49 SC Exchange Data \| Server Name: . \| 2015-08-25 22:13:49 SC Exchange Data \| Server protocol version: 3. Client protocol version: 6. There is a protocol mismatch! \| 2015-08-25 22:13:49 SC Exchange Data \| Unsupported protocol version. Disconnecting. Update Sierra Chart with 'Help >> Download Current Version'. \| 2015-08-25 22:13:49 * Socket (38) \| Shutdown and closed. \| 2015-08-25 22:13:49 SC Exchange Data \| Disconnected from the server. \| 2015-08-25 22:13:49 SC Exchange Data \| Data feed disconnected. Will reconnect. \| 2015-08-25 22:13:49 SC Market Stats \| Connecting to the server ds4.sierracharts.com. Port 443 \| 2015-08-25 22:13:49 Socket (0) \| Resolved address ds4.sierracharts.com to IP 204.11.49.26 \| 2015-08-25 22:13:49 File >> Disconnect selected. \| 2015-08-25 22:13:51 Socket (39) \| Shutdown and closed. \| 2015-08-25 22:13:51 SC Market Stats \| Disconnected from the server. \| 2015-08-25 22:13:51 SC Exchange Data \| Disconnected from the server. \| 2015-08-25 22:13:51 SC Exchange Data \| Disconnected. \| 2015-08-25 22:13:51 Date Time Of Last Edit: 2015-08-26 05:43:40