Support Board

Date/Time: Thu, 02 May 2024 02:48:01 +0000

Post From: Unable to clear false open orders

[2015-08-19 01:04:05] Link To Thread - Link To Post [Go To First Post]
bekitz3 - Posts: 83
This mishap is totally detrimental to traders like us It certainly could be. Although the irony is when I first encountered this in Nov-2014 I actually profited from the sequence of events. It occurred 3 separate times trading NQ before I was able to pinpoint what was exactly going on. I had to reiterate several times to the trade desk agent that I was not seeking any sort of statement credit or reimbursement. Just wanted to clear this up for the future. When I first reported it here on the SC Support Board in Jan-2015 (SC/TTNet not talking with AMP auto-trim/liquidate) it occurred from a CL trade where I lost money as a result. I was in contact with AMP in Nov-2014 about it and was waiting for some potential resolution, but when the event occurred again in Jan-2015 and on a different instrument I attempted to involve SC Support in the loop. Hence the 2 threads cited in post #10. Unfortunately broker trade desks & software support staff probably get a ton of people complaining of glitches/issues that led to a loss of money thus not taking these reports very seriously.......they just figure the trader is trying to pass the blame for poor trade management, etc and are just venting their frustrations accordingly. And in many cases that is true. But not in this case.