Support Board
Date/Time: Thu, 03 Jul 2025 12:11:49 +0000
Post From: Question about historical data
| [2015-06-11 18:45:44] |
| User911705 - Posts: 89 |
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I appreciate your answers, but your communication technique leaves something to be desired. It would be EXTREMELY helpful to at least acknowledge the receipt of the request and state you're working on it. In the case of the resolved study issue, that's great, but how was I supposed to know that? What version # supports the new changes. That sort of thing. I want to be able to sort through the issues I have. I'm not saying that all or even any issue is a Sierra problem, per se. But, at the level I'm working I need exact technical details and I can't wait for days to get it. I at least need some sort of reply stating it's being worked on. This is just good etiquette, is it not? On to specifics... regarding the CTS data question. I want to be 100% clear on this: I'm on package 3 so that means if I'm connected to CTS there is no way to get tick data historically. If that is so, that would then mean I must have package 5 and then all historical data is gauranteed to be tick? Seems a bit odd to set it up that way, but at least I'll know what's going on. I probably seem like a crank, but I know for a fact of other Sierra users that have left Sierra simply for want of better communication. I appreciate the detail you provide and if you look at my original posts early in my trial and I was sympathetic, patient and polite. It was only after numerous problems (some things I didn't even ask you about but sorted out on my own) without what I consider reasonably prompt attention that I've gotten terribly frustrated. I want to continue with Sierra and will, with the expectation that at least an attempt will be made on your part to improve communication. Is that fair? Thank you again for the information. |