Support Board
Date/Time: Thu, 03 Jul 2025 11:29:43 +0000
Post From: Question about historical data
| [2015-06-11 18:00:32] |
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We do not think your comments in post #3 are fair. We have not yet gotten to the support request. There is a lot of information here and we have to review it to make sure we understand it and give a proper answer. We have a lot of priorities. This is not accurate: Sierra has not responded to numerous other support requests yet ignored this one.
You can post whatever you want about Sierra Chart anywhere you want. It does not bother us. You are welcome to post this particular message everywhere. If you are not happy with Sierra Chart, you can use whatever program you want. If this is how you are going to treat us, this is not worth it to us. In your last support request, prior to this one, we offered remote assistance to look into the particular problem you are having even though we could not duplicate it and another user could not duplicate it. We are trying to be as helpful as we can. You need to understand with the vast amount of functionality that Sierra Chart has, not everything is 100% perfect in the way that you would expect especially in the area with New Spreadsheets which still have development being done on them. The particular problem with Spreadsheets was a very minor one involving the new File Save/Open dialog. That particular study you are referring to that had an error in its code is a study which is not used much by our users based on user feedback. incorrectly documented ACSIL member We have clarified the documentation. We do our best with documentation but we cannot always make everything 100% clear at the beginning because it is not always obvious how something will be interpreted.You also need to understand that Sierra Chart offers a vast amount of functionality as we said and supports numerous external services with various sources of historical data. How each service works is different. It is not so easy off the top of our head to immediately provide answers. How CTS historical data works is documented in this section here: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#Included We will get to the first post within the next 30 minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-06-11 18:10:40
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