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Date/Time: Sat, 10 May 2025 16:20:46 +0000

How to Post a Message for Support

Post From: chart

[2015-06-09 13:37:45]
[Go To First Post]
User67633 - Posts: 14
Hi,
I've sent my log book to see,if anything can be done with this disconnection thing.


Software version: 1261 | 2015-06-09 15:21:16
Uses Old Spreadsheets | 2015-06-09 15:21:16
Usage end date: 2015-07-04 | 2015-06-09 15:21:16
Enabled for: Advanced Features. | 2015-06-09 15:21:16
Enabled for: Advanced Features 2. | 2015-06-09 15:21:16
Enabled for: Sierra Chart Historical Data Service. | 2015-06-09 15:21:16
Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2015-06-09 15:21:16
Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. | 2015-06-09 15:21:16
Received 1 data feed usernames. | 2015-06-09 15:21:16
Allow Support for Sierra Chart Data Feeds is enabled. | 2015-06-09 15:21:16
Active service: Open E Cry FIX | 2015-06-09 15:21:16
Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2015-06-09 15:21:16
2015-06-09 15:21:16 Local computer clock time | 2015-06-09 15:21:16
2015-06-09 13:21:16 GMT time | 2015-06-09 15:21:16
2015-06-09 15:21:16 Time zone adjusted time | 2015-06-09 15:21:16
Time difference to server time: 2 seconds. | 2015-06-09 15:21:16
Program path: C:\SierraChart\ | 2015-06-09 15:21:16
Data Files path: C:\SierraChart\Data\ | 2015-06-09 15:21:16
OS Version Number: 6.2 | 2015-06-09 15:21:16
Locale Information: C | 2015-06-09 15:21:16

Checking for new symbol settings for oec | 2015-06-09 15:21:16
HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-06-09 15:21:16
HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-06-09 15:21:16
Symbol settings are up-to-date for oec | 2015-06-09 15:21:17

Open E Cry FIX | Connecting to trading server prod.openecry.com:9400. | 2015-06-09 15:21:21
OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-06-09 15:21:21
OEC FIX Trading socket (2) | Connected. | 2015-06-09 15:21:21
OEC FIX Trading socket (2) | Starting SSL connection. | 2015-06-09 15:21:21
HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-06-09 15:21:23
HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-06-09 15:21:23
OEC FIX Trading socket (2) | SSL connection established. | 2015-06-09 15:21:23
OEC FIX Trading: Sending the Logon message. | 2015-06-09 15:21:23
OEC FIX Trading | Connected to trading server. | 2015-06-09 15:21:23
Open E Cry FIX | Connecting to market data server prod.openecry.com:9301. | 2015-06-09 15:21:23
OEC FAST Data socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-06-09 15:21:23
OEC FAST Data socket (3) | Connected. | 2015-06-09 15:21:24
OEC FAST Data: Sending the Hello message. | 2015-06-09 15:21:24
OEC FAST Data: Sending the Logon message. | 2015-06-09 15:21:24
Open E Cry FIX | Connected to the market data server. | 2015-06-09 15:21:24
Open E Cry FIX | Connected. | 2015-06-09 15:21:24
Open E Cry FIX: Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 | 2015-06-09 15:21:38
Mapping ESM5 to ESM15. Service code: cme | 2015-06-09 15:21:56
SC Exchange Data | Starting real-time market data updates for: ESM15. ID: 1 | 2015-06-09 15:21:56
Using username 0 | 2015-06-09 15:21:56
SC Exchange Data | Connecting to the server scdf1.sierracharts.com. Port 443 | 2015-06-09 15:21:56
Intraday data recording state for symbol ESM5 is set to download pending. | 2015-06-09 15:21:56
HD Request # 2 | Downloading Intraday chart data for ESM5 to the file ESM5.scid. Service: cme | 2015-06-09 15:21:56
HD Request # 2 | Download start Date-Time: 2015-06-09 15:15:38.0 | 2015-06-09 15:21:56
HD Request # 2 | Using server: scdf1.sierracharts.com port 10149 | 2015-06-09 15:21:56
Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-06-09 15:21:56
Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-06-09 15:21:56
Socket (4) | Connected. | 2015-06-09 15:21:56
HD Request # 2 | Sending historical data logon request message. | 2015-06-09 15:21:56
Socket (5) | Connected. | 2015-06-09 15:21:56
SC Exchange Data | Connected to server. | 2015-06-09 15:21:56
SC Exchange Data | Sending logon request message. | 2015-06-09 15:21:56
HD Request # 3 | Downloading Historical Daily chart data for ESM5. Starting date: 2015-06-08. Service: oec | 2015-06-09 15:21:57
HD Request # 3 | Using user Barchart Historical data account. | 2015-06-09 15:21:57
HD Request # 3 | Requesting historical Daily data for ESM15 starting at 2015-06-07 | 2015-06-09 15:21:57
HD Request # 2 | Requesting Intraday data. Start Date-Time: 2015-06-09 15:15:38. Record interval: 0. Symbol: ESM15 | 2015-06-09 15:21:57
SC Exchange Data | Server Name: SC Real-Time Server. | 2015-06-09 15:21:57
SC Exchange Data | Server protocol version: 6. Client protocol version: 6. There is a protocol match. | 2015-06-09 15:21:57
SC Exchange Data | Successfully connected. | 2015-06-09 15:21:57
SC Exchange Data | Restarting real-time data updates for symbol: ESM5 -> ESM15 | 2015-06-09 15:21:57
HD Request # 2 | Decompressing data. | 2015-06-09 15:21:57
HD Request # 2 | Receiving Intraday data for ESM5 starting at 2015-06-09 15:15:38 | 2015-06-09 15:21:57
HD Request # 2 | Timestamp of first Intraday data file record written: 2015-06-09 15:15:41 | 2015-06-09 15:21:57
Requesting market depth updates for: ESM5 if supported. | 2015-06-09 15:21:57
Socket (4) | Shutdown and closed. | 2015-06-09 15:21:57
The network socket for historical data has been closed. | 2015-06-09 15:21:57
SC Exchange Data | Market Depth data has been rejected for symbol: ESM5. Not authorized for market depth. | 2015-06-09 15:21:57
HD Request # 2 | Received 3636 records from 2015-06-09 15:15:38 to 2015-06-09 15:21:57 (6.3 minutes) and wrote 3633 records for ESM5 | 2015-06-09 15:21:57
HD Request # 2 | Intraday download COMPLETE for ESM5. Completion time: 1s. Unique request ID: 1 | 2015-06-09 15:21:57
Removed historical data download ID 1 | 2015-06-09 15:21:57
Real-time Intraday chart data file updates started for ESM5 | 2015-06-09 15:21:57

HD Request # 3 | Receiving historical Daily data for ESM5 starting at 2015-06-08 | 2015-06-09 15:21:57
Writing historical Daily data for ESM5 to the file ESM5.dly | 2015-06-09 15:21:57
HD Request # 3 | Received 2 records from 2015-06-08 00:00:00 to 2015-06-09 00:00:00 (2.0 days) and wrote 2 records for ESM5 | 2015-06-09 15:21:57
HD Request # 3 | Daily download COMPLETE for ESM5. Completion time: 0s. Unique request ID: 2 | 2015-06-09 15:21:57
Removed historical data download ID 2 | 2015-06-09 15:21:57

Intraday data recording state for symbol ESM5 is set to download pending. | 2015-06-09 15:24:05
Reloading all charts with filename: ESM5.scid | 2015-06-09 15:24:05
HD Request # 4 | Downloading Intraday chart data for ESM5 to the file ESM5.scid. Service: cme | 2015-06-09 15:24:06
HD Request # 4 | Download start Date-Time: 2015-06-08 22:34:13.006 | 2015-06-09 15:24:06
HD Request # 4 | Using server: scdf2.sierracharts.com port 10149 | 2015-06-09 15:24:06
Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-06-09 15:24:06
Socket (6) | Connected. | 2015-06-09 15:24:06
HD Request # 4 | Sending historical data logon request message. | 2015-06-09 15:24:06
HD Request # 4 | Requesting Intraday data. Start Date-Time: 2015-06-08 22:34:13. Record interval: 0. Symbol: ESM15 | 2015-06-09 15:24:06
HD Request # 4 | Decompressing data. | 2015-06-09 15:24:06
HD Request # 4 | Receiving Intraday data for ESM5 starting at 2015-06-08 22:34:14 | 2015-06-09 15:24:06
HD Request # 4 | Timestamp of first Intraday data file record written: 2015-06-08 22:34:14 | 2015-06-09 15:24:06
Socket (6) | Shutdown and closed. | 2015-06-09 15:24:07
The network socket for historical data has been closed. | 2015-06-09 15:24:07
HD Request # 4 | Received 98585 records from 2015-06-08 22:34:14 to 2015-06-09 15:24:07 (16.8 hours) and wrote 98585 records for ESM5 | 2015-06-09 15:24:08
Added 17 Time and Sales records to Intraday data file for ESM5 after download. | 2015-06-09 15:24:08
HD Request # 4 | Intraday download COMPLETE for ESM5. Completion time: 2s. Unique request ID: 3 | 2015-06-09 15:24:08
Removed historical data download ID 3 | 2015-06-09 15:24:08
Real-time Intraday chart data file updates started for ESM5 | 2015-06-09 15:24:08

Socket (5) | Closed. No error. | 2015-06-09 15:24:43
Socket (5) | Shutdown and closed. | 2015-06-09 15:24:43
SC Exchange Data | Disconnected from the server. | 2015-06-09 15:24:43
SC Exchange Data | Data feed disconnected. Will reconnect. | 2015-06-09 15:24:43
Using username 0 | 2015-06-09 15:24:45
SC Exchange Data | Connecting to the server scdf2.sierracharts.com. Port 443 | 2015-06-09 15:24:45
Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-06-09 15:24:45
Socket (7) | Connected. | 2015-06-09 15:24:46
SC Exchange Data | Connected to server. | 2015-06-09 15:24:46
SC Exchange Data | Sending logon request message. | 2015-06-09 15:24:46
SC Exchange Data | Server Name: SC Real-Time Server. | 2015-06-09 15:24:46
SC Exchange Data | Server protocol version: 6. Client protocol version: 6. There is a protocol match. | 2015-06-09 15:24:46
SC Exchange Data | Successfully connected. | 2015-06-09 15:24:46
Intraday data recording state for symbol ESM5 is set to download pending. | 2015-06-09 15:24:46
SC Exchange Data | Restarting real-time data updates for symbol: ESM5 -> ESM15 | 2015-06-09 15:24:46
HD Request # 5 | Downloading Intraday chart data for ESM5 to the file ESM5.scid. Service: cme | 2015-06-09 15:24:46
HD Request # 5 | Download start Date-Time: 2015-06-09 15:24:37.0 | 2015-06-09 15:24:46
HD Request # 5 | Using server: scdf1.sierracharts.com port 10149 | 2015-06-09 15:24:46
Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-06-09 15:24:46
Socket (8) | Connected. | 2015-06-09 15:24:46
HD Request # 5 | Sending historical data logon request message. | 2015-06-09 15:24:46
HD Request # 5 | Requesting Intraday data. Start Date-Time: 2015-06-09 15:24:37. Record interval: 0. Symbol: ESM15 | 2015-06-09 15:24:46
HD Request # 5 | Decompressing data. | 2015-06-09 15:24:46
HD Request # 5 | Receiving Intraday data for ESM5 starting at 2015-06-09 15:24:37 | 2015-06-09 15:24:46
HD Request # 5 | Timestamp of first Intraday data file record written: 2015-06-09 15:24:40 | 2015-06-09 15:24:46
Socket (8) | Shutdown and closed. | 2015-06-09 15:24:46
The network socket for historical data has been closed. | 2015-06-09 15:24:46
HD Request # 5 | Received 136 records from 2015-06-09 15:24:37 to 2015-06-09 15:24:48 (11.0 seconds) and wrote 134 records for ESM5 | 2015-06-09 15:24:46
HD Request # 5 | Intraday download COMPLETE for ESM5. Completion time: 0s. Unique request ID: 4 | 2015-06-09 15:24:46
Removed historical data download ID 4 | 2015-06-09 15:24:46
Real-time Intraday chart data file updates started for ESM5 | 2015-06-09 15:24:46

The above has been sent to support. | 2015-06-09 15:31:13 *
Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2015-06-09 15:31:14