Support Board

Date/Time: Sat, 18 May 2024 11:28:24 +0000

Post From: Rithmic& TST - Cancelling bracket order due to no order update from server

[2015-05-16 23:44:12] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There was a particular problem with the Rithmic bridge program in the version you were previously running which has been solved. If you are on the current version of Sierra Chart at this time, which is 1254, any re-connections to the Rithmic system will have an outside cause. And also the connection to the Rithmic system is not controlled by Sierra Chart and is not even handled by Sierra Chart. It is handled by the Rithmic software. Not sure how we could help with reconnect issues which are external. And whether they are normal or not, is not for us to decide since we have no control over the connection. It is not possible to ever have an order ID number which is zero unless you are referring to the Service Order ID while a new order is in the process of being submitted. We do not know what order ID you are referring to and how you are getting that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-05-16 23:44:53