Support Board
Date/Time: Sat, 10 May 2025 21:59:09 +0000
Post From: cant stay data connected
| [2015-05-08 20:09:26] |
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These are the relevant messages: CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination | 2015-05-08 15:39:19
You need to do what it says:CTS FIX: Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. | 2015-05-08 15:39:19 * CTS FIX: One or more of them is not set correctly or your settings are not properly set on the CTS T4 system in which case contact your clearing firm. | 2015-05-08 15:39:19 Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. You need to contact your broker about this: CTS FIX: Received a Logout message. Text = Too many failed login attempts: Your username has been locked out. Please contact your firm administrator to reset the user | 2015-05-08 15:39:22
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |