Support Board

Date/Time: Tue, 14 May 2024 07:55:20 +0000

Post From: Not able to Login to Support Board with Account Name when logged out.

[2015-05-02 01:37:20] Link To Thread - Link To Post [Go To First Post]
Oclark - Posts: 4
I can log into the support board from Sierra Charts>> Help Account Control Panel>>then Support. However: When I am logged out, and then try to log into the Account Support Board with my Account name, I get a message that it is invalid. My Account name isn't recognized. Also I have a new Custom file, that doesn't seem to recognize my Account name (thus the indicators will not work). I have verified my Account name so I know I am using the correct one based on a confirmation email sent to you. But the Account name isn't being recognized? What's the issue?