Support Board

Date/Time: Tue, 28 May 2024 04:31:13 +0000

Post From: Missing data in delta and number bars

[2015-03-16 17:14:31] Link To Thread - Link To Post [Go To First Post]
User0123 - Posts: 36
I tried opening a support ticket but received no response after several hours. I am not including my screenshot here for confidentiality reasons. In recent days I have suffered missing data in my charts. This happens after I put my computer to sleep and then restart, or when I first log in to SC. I have tried several times to refresh the missing data by right clicking and choosing "delete and download data", but when I do it populates the prior missing data fields only to create a new data gap, effectively deleting the most recent 10 minutes of data. Please help me resolve this issue, as I need complete bid / ask price and volume data to do my job. Thank you