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Post From: displaying graphs problem

[2015-01-19 20:47:28] Link To Thread - Link To Post [Go To First Post]
User31147 - Posts: 1
Hello Support team, I need help with displaying chartbooks. I received files (in attachment) and one of them do not display graph, the other is ok. The log reports that year must be 2 digits. I am common user and I do not know how to change it (accept simple name change which does not work). Thank you for your time and advice. Software version: 1220 \| 2015-01-19 19:14:09 Uses New Spreadsheets \| 2015-01-19 19:14:09 Usage end date: 2015-01-19 \| 2015-01-19 19:14:09 Enabled for: Advanced Features. \| 2015-01-19 19:14:09 Enabled for: Advanced Features 2. \| 2015-01-19 19:14:09 Enabled for: Sierra Chart Historical Data Service. \| 2015-01-19 19:14:09 Allow Support for Sierra Chart Data Feeds is enabled. \| 2015-01-19 19:14:09 Active service: SC Historical Data \| 2015-01-19 19:14:09 Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2015-01-19 19:14:09 2015-01-19 19:14:09 Local computer clock time \| 2015-01-19 19:14:09 2015-01-19 18:14:09 GMT time \| 2015-01-19 19:14:09 2015-01-19 19:14:09 Time zone adjusted time \| 2015-01-19 19:14:09 Time difference to server time: 0 seconds. \| 2015-01-19 19:14:09 Program path: C:\SierraChart\ \| 2015-01-19 19:14:09 Data Files path: C:\SierraChart\Data\ \| 2015-01-19 19:14:09 OS Version Number: 6.2 \| 2015-01-19 19:14:09 Locale Information: C \| 2015-01-19 19:14:09 Checking for new symbol settings for ddf \| 2015-01-19 19:14:09 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 5.9.8.236 \| 2015-01-19 19:14:09 HTTP connection to www.sierrachart.com:80 (1) \| Connected. \| 2015-01-19 19:14:09 Symbol settings are up-to-date for ddf \| 2015-01-19 19:14:09 Notice: 0 days of full use Remaining. To continue full use the software and services, \| 2015-01-19 19:14:09 purchase more usage time by selecting 'Help >> Add Usage Credit' on the menu. \| 2015-01-19 19:14:09 * SC Historical Data \| Connected. Historical Intraday data will be requested. \| 2015-01-19 19:14:14 HTTP connection to www.sierrachart.com:80 (1) \| Closed. No error. \| 2015-01-19 19:14:14 HTTP connection to www.sierrachart.com:80 (1) \| Shutdown and closed. \| 2015-01-19 19:14:14 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NQH1.scid \| 2015-01-19 19:14:16 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\NQH1.scid \| 2015-01-19 19:14:16 SC Historical Data \| Starting real-time market data updates for: NQH1. ID: 1 \| 2015-01-19 19:14:17 SC Historical Data \| Subscribing to market data in the service client is not supported. Symbol: NQH1 \| 2015-01-19 19:14:17 Intraday data recording state for symbol NQH1 is set to download pending. \| 2015-01-19 19:14:17 HD Request # 2 \| Downloading Intraday chart data for NQH1 to the file NQH1.scid. Service: ddf \| 2015-01-19 19:14:17 HD Request # 2 \| Download start Date-Time: 2014-07-17 20:14:17.0 \| 2015-01-19 19:14:17 HD Request # 2 \| Error downloading historical Intraday data for NQH1. The futures symbol format is invalid. The year must be 2 digits. \| 2015-01-19 19:14:17 * HD Request # 2 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQH1 \| 2015-01-19 19:14:17 HD Request # 2 \| Intraday download COMPLETE for NQH1. Completion time: 0s. Unique request ID: 1 \| 2015-01-19 19:14:17 Removed historical data download ID 1 \| 2015-01-19 19:14:17 Real-time Intraday chart data file updates started for NQH1 \| 2015-01-19 19:14:17


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