Support Board

Date/Time: Sat, 18 May 2024 13:23:02 +0000

Post From: Persistent discrepancy with SC Positions vs. IB Advisor account

[2015-01-06 01:16:19] Link To Thread - Link To Post [Go To First Post]
Demi1201 - Posts: 68
Greetings, I have recently had a discrepancy between SC and IB, with Sierra Chart reporting my positions in one way and IB reporting another situation entirely. I use an Advisor account under which I manage two accounts, one corporate, one personal. I Use Order Fill Calculated Position and I have to, otherwise I have no idea what is happening. When things go well there is no problem with this. Now, after this discrepancy on the ES201503 I haven't been able to erase some trace of the incorrect positions SC has in its memory somewhere. I have cleared the Trade Activity Log several times, but when I went to Flatten a long position today I could not do it and I had to do it manually later with some loss of money. Now SC reports my position as short when I'm really flat. There are similar problems in other charts, especially the Fx pairs which never report positions accurately, thus rendering the Flatten and Reverse buttons useless or worse, dangerous. I wonder if Tech Support or Forum users can suggest a reliable sequence of steps to ensure all charts in SC are accurately reflecting the positions in IB. Advisor account complicates matters, I realize. Thank you, Dem