Support Board
Date/Time: Sun, 06 Jul 2025 03:47:16 +0000
Post From: Sierra charts keeps disconnecting for the last three months with Rithmic/topstep trader
| [2014-12-29 22:59:08] |
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It is possible the problem only shows up when there is a larger amount of data being transmitted from the server. If prod.openecry.com does not respond to a Ping, does not mean there is a problem with the server. Our best advice is to try testing from a different location with a different ISP. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-12-29 22:59:29
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