Support Board
Date/Time: Mon, 12 May 2025 21:17:38 +0000
Post From: Error logging into my account
| [2014-12-15 07:48:33] |
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These are the relevant error messages: CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination | 2014-12-14 23:02:57 CTS FIX: Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. | 2014-12-14 23:02:57 * Contact Top Step Trader to confirm that the Username, Password, Firm, Live/Simulation Server settings are set correctly in 'File >> Data/Trade Service Settings'. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |