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Post From: Error logging into my account

[2014-12-15 07:03:31] Link To Thread - Link To Post [Go To First Post]
Tlaw1 - Posts: 15
Here is the log info if you want to see what its saying. all of the account information hasnt changed and should all still be the same as it was when it was working the last couple months just fine. :( ?? Software version: 1202 \| 2014-12-14 23:02:50 Usage end date: 2015-01-15 \| 2014-12-14 23:02:50 Enabled for: Advanced Features. \| 2014-12-14 23:02:50 Enabled for: Sierra Chart Historical Data Service. \| 2014-12-14 23:02:50 Allow Support for Sierra Chart Data Feeds is enabled. \| 2014-12-14 23:02:50 Active service: CTS T4 FIX \| 2014-12-14 23:02:50 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2014-12-14 23:02:50 2014-12-14 23:02:50 Local computer clock time \| 2014-12-14 23:02:50 2014-12-15 07:02:50 GMT time \| 2014-12-14 23:02:50 2014-12-14 23:02:50 Time zone adjusted time \| 2014-12-14 23:02:50 Time difference to server time: 54 seconds. \| 2014-12-14 23:02:50 WARNING: Your computer's clock is off by 54 seconds. For help with this Date-Time issue, press the Send for Analysis button. \| 2014-12-14 23:02:50 Program path: C:\SierraChart\ \| 2014-12-14 23:02:50 Data Files path: C:\SierraChart\Data\ \| 2014-12-14 23:02:50 OS Version Number: 5.1 \| 2014-12-14 23:02:50 Locale Information: English_United States.1252 \| 2014-12-14 23:02:50 Checking for new symbol settings for cts \| 2014-12-14 23:02:50 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 5.9.8.236 \| 2014-12-14 23:02:50 HTTP connection to www.sierrachart.com:80 (816) \| Connected. \| 2014-12-14 23:02:50 Symbol settings are up-to-date for cts \| 2014-12-14 23:02:51 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 \| 2014-12-14 23:02:55 CTS FIX - Firm: PTP \| 2014-12-14 23:02:55 CTS FIX socket (0) \| Resolved address fix-sim.t4login.com to IP 69.44.110.200 \| 2014-12-14 23:02:55 CTS FIX socket (1228) \| Connected. \| 2014-12-14 23:02:55 CTS FIX socket (1228) \| Starting SSL connection. \| 2014-12-14 23:02:55 HTTP connection to www.sierrachart.com:80 (816) \| Closed. No error. \| 2014-12-14 23:02:56 HTTP connection to www.sierrachart.com:80 (816) \| Shutdown and closed. \| 2014-12-14 23:02:56 CTS FIX socket (1228) \| SSL connection established. \| 2014-12-14 23:02:56 CTS FIX: Sending the Logon message. \| 2014-12-14 23:02:57 CTS FIX: Received a Logout message. Text = Login failed: most likely incorrect user and password combination \| 2014-12-14 23:02:57 CTS FIX: Check the Username, Password, Firm, Live/Simulation Server settings in 'File >> Data/Trade Service Settings'. \| 2014-12-14 23:02:57 * CTS FIX: One or more of them is not set correctly or your settings are not properly set on the CTS T4 system in which case contact your clearing firm. \| 2014-12-14 23:02:57 * CTS FIX: Sending a Logout message. Text = Received Logout message. \| 2014-12-14 23:02:57 CTS FIX socket (1228) \| SSL shutdown indicates not able to send 'close notify'. \| 2014-12-14 23:02:57 CTS FIX socket (1228) \| SSL has been shut down. \| 2014-12-14 23:02:57 CTS FIX socket (1228) \| SSL object has been freed. SSL state is now disconnected. \| 2014-12-14 23:02:57 CTS FIX socket (1228) \| Shutdown and closed. \| 2014-12-14 23:02:57 CTS FIX: Logged out and disconnected. \| 2014-12-14 23:02:57 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. \| 2014-12-14 23:02:57 To prevent further connection attempts, select 'File >> Disconnect'. \| 2014-12-14 23:02:57 CTS FIX: Disconnected. \| 2014-12-14 23:02:57