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Date/Time: Mon, 29 Apr 2024 16:56:47 +0000



Post From: i cant connect see below the log i got

[2014-11-27 18:16:39]
User71389 - Posts: 5
Software version: 1205 | 2014-11-27 18:11:39
Usage end date: 2014-12-21 | 2014-11-27 18:11:39
Enabled for: Advanced Features. | 2014-11-27 18:11:39
Enabled for: Sierra Chart Historical Data Service. | 2014-11-27 18:11:39
Allow Support for Sierra Chart Data Feeds is enabled. | 2014-11-27 18:11:39
Active service: SC Historical Data | 2014-11-27 18:11:39
Time Zone: +00:00:00 (UTC+00) | 2014-11-27 18:11:39
2014-11-27 13:11:39 Local computer clock time | 2014-11-27 18:11:39
2014-11-27 18:11:39 GMT time | 2014-11-27 18:11:39
2014-11-27 18:11:39 Time zone adjusted time | 2014-11-27 18:11:39
Time difference to server time: 3 seconds. | 2014-11-27 18:11:39
Program path: C:\SierraChart\ | 2014-11-27 18:11:39
Data Files path: C:\SierraChart\Data\ | 2014-11-27 18:11:39
OS Version Number: 6.0 | 2014-11-27 18:11:39
Locale Information: C | 2014-11-27 18:11:39


Iron Beam FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2014-11-27 18:15:34
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2014-11-27 18:15:34
socket (1628) | Connected. | 2014-11-27 18:15:34
Iron Beam FIX: Sending the Logon message. | 2014-11-27 18:15:35
Iron Beam FIX: Received a Logout message. Text = Logon failed: Trader is not enabled to use FixService client application. Please contact your FCM. | 2014-11-27 18:15:35
Iron Beam FIX: Sending a Logout message. Text = Received Logout message. | 2014-11-27 18:15:35
socket (1628) | Shutdown and closed. | 2014-11-27 18:15:35
Iron Beam FIX: Logged out and disconnected. | 2014-11-27 18:15:35
Iron Beam FIX: Disconnected. | 2014-11-27 18:15:35
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-11-27 18:15:35
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-11-27 18:15:35
Iron Beam | Disconnected. | 2014-11-27 18:15:35
Will reconnect to the server in 5.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-11-27 18:15:35

Iron Beam FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2014-11-27 18:15:40
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2014-11-27 18:15:40
socket (860) | Connected. | 2014-11-27 18:15:40
Iron Beam FIX: Sending the Logon message. | 2014-11-27 18:15:40
Iron Beam FIX: Received a Logout message. Text = Logon failed: Trader is not enabled to use FixService client application. Please contact your FCM. | 2014-11-27 18:15:40
Iron Beam FIX: Sending a Logout message. Text = Received Logout message. | 2014-11-27 18:15:40
socket (860) | Shutdown and closed. | 2014-11-27 18:15:40
Iron Beam FIX: Logged out and disconnected. | 2014-11-27 18:15:40
Iron Beam FIX: Disconnected. | 2014-11-27 18:15:40
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-11-27 18:15:40
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-11-27 18:15:40
Iron Beam | Disconnected. | 2014-11-27 18:15:40
Will reconnect to the server in 5.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-11-27 18:15:40

Iron Beam FIX: Connecting to fixapi.cqgtrader.com. Port: 6912. | 2014-11-27 18:15:45
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214 | 2014-11-27 18:15:45
socket (860) | Connected. | 2014-11-27 18:15:45
Iron Beam FIX: Sending the Logon message. | 2014-11-27 18:15:45
Iron Beam FIX: Received a Logout message. Text = Logon rate has exceeded the allowable limit: 20 logins per 5 minutes. Please call Customer Support for assistance. | 2014-11-27 18:15:45
Iron Beam FIX: Sending a Logout message. Text = Received Logout message. | 2014-11-27 18:15:45
socket (860) | Shutdown and closed. | 2014-11-27 18:15:45
Iron Beam FIX: Logged out and disconnected. | 2014-11-27 18:15:45
Iron Beam FIX: Disconnected. | 2014-11-27 18:15:45
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-11-27 18:15:45
To prevent further connection attempts, select 'File >> Disconnect'. | 2014-11-27 18:15:45
Iron Beam | Disconnected. | 2014-11-27 18:15:45
Will reconnect to the server in 5.0 seconds Select 'File >> Disconnect' to prevent further connection attempts. | 2014-11-27 18:15:45

Date Time Of Last Edit: 2014-11-27 23:18:20