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Direct MessagesDate/Time: Sun, 28 Apr 2024 20:51:05 +0000
Post From: System Notifiicastion Message
| [2014-11-21 21:45:22] |
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There is a misunderstanding here. We need to see the Message Log and that is what we requested. We now see that you sent it through an Account Support ticket and we are going to be responding to that. Understand that we are not necessarily able to "Resolve" connection issues to external services . In some cases we can only indicate what the problem is. This is our response to the particular connection issue: This is the relevant error message:
Rithmic Trading | Server Alert: Market Data Connection Login Failed. Result text: "permission denied" You have received a "permission denied" error from Rithmic. This is a very common problem when connecting to Rithmic. The responsibility for resolving this resides with the broker. This is information here which may be helpful for them: http://www.sierrachart.com/index.php?l=doc/OptimusRithmic.php#ResolvingPermissionDenied This kind of problem is a weakness in the Rithmic system and we have discussed it with them but they say it is not easy for them to provide more information about the problem due to how their system is designed and for security reasons. We probably on average get about one of these a day. And we cannot help with them other than provide the instructions we gave. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-11-21 21:49:04
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