Support Board

Date/Time: Thu, 25 Apr 2024 14:24:20 +0000

Post From: Out of Order Timestamp

[2013-05-22 18:30:35] Link To Thread - Link To Post [Go To First Post]
bmoney - Posts: 32
I contacted CTS and this is what they had to say: We are not having any issues we are aware of? We would need specific details from Sierra regarding this issue. What products and time frames. Any T4 errors traced by the Sierra client. Etc. This really needs to be reproduced and documented by Sierra. We are here to support them if need be. Out of curiosity have you compared your system clock with an online atomic clock? We recommend that all workstations be configured to auto sync with a service like time.windows.com. I might suggest you purge all cached data within Sierra if this is possible and reset your clock. Then try again. Without knowing anything about their system this is the best I can do. I responded by emailing them my Sierra Chart Log and they responded: These logs aren’t ours. They are Sierra’s. We would need the original T4 trace log files. Sierra would have to help you retrieving them. What to do now?