Support Board
Date/Time: Sun, 11 May 2025 12:04:55 +0000
Post From: Connection failure to Interactive Brokers and problems to load the DAX and AEX charts
| [2014-10-27 21:44:32] |
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The problem with not receiving market data from IB is because of messages like these: Message from IB: Requested market data is not subscribed.Error&DTB/IND/Top&DTB/IND/Top. IB Error Code: 354. Request ID: 1. Symbol: DAX-I-DTB. | 2014-10-27 19:07:03 You need to contact IB and make sure you are subscribed to all of the exchanges where the symbols you want to use in Sierra Chart, trade on. After that restart Sierra Chart. For help with the connection problem, refer to step 22 here: https://www.sierrachart.com/index.php?page=doc/IB.php#SetupInstructions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |