Support Board
Date/Time: Sat, 07 Nov 2026 15:27:25 +0000
Post From: Trial Account Cannot Connect to SC Data – XAUUSD Forex Data
| [2026-11-07 12:33:20] |
| User559925 - Posts: 1 |
|
Hello Sierra Chart Support, I have created a Sierra Chart account and successfully verified my email address. My account is currently on the 21-day Trial Package. I am trying to access the Sierra Chart Real-Time and Historical Forex/CFD Data Service for XAUUSD (Gold/USD) and EURUSD. I have followed the recommended setup procedures: 1. Verified my email address. 2. Restarted Sierra Chart. 3. Selected SC Data under Global Settings → Data/Trade Service Settings. 4. Selected XAUUSD under File → Find Symbol → _Free_Trial_Symbols. 5. Opened an XAUUSD Intraday Chart. 6. Attempted to connect through File → Connect to Data Feed. However, Sierra Chart continues to display "Not Connected". The Message Log also displays: - Historical data service client indicated that downloads are not enabled. - Service Package does not support this function. My Account Control Panel shows Trial Package with 22 days remaining. According to your documentation, the free trial includes access to Sierra Chart-provided Forex/CFD Data Services. Could you please check whether my account is correctly activated and whether SC Data access is enabled for my trial? Please advise me on the steps required to access XAUUSD and EURUSD data without purchasing a subscription during the trial period. Thank you for your assistance. Kind regards, Joseph |