Support Board
Date/Time: Mon, 26 Oct 2026 20:47:38 +0000
Post From: DOM Problem
| [2026-10-26 19:29:00] |
| Sierra_Chart Engineering - Posts: 25285 |
|
We know there are some problems today with market depth with EUREX data. There are levels which should be deleted which are not. This is the result of very minor packet loss which we cannot control. But there is an algorithm which should automatically correct this, and we have to understand why it is not working. We cannot deliver an immediate solution. It is going to take days to analyze this and determine a solution. We would expect further problems, throughout this week, if the packet loss situation continues. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |