Support Board
Date/Time: Fri, 23 Oct 2026 17:25:36 +0000
Post From: Recurring Billing not Reset with Correct Date
| [2026-10-23 16:14:35] |
| John - SC Support - Posts: 48314 |
|
The packages and the exchanges renew at different times and using different processes. The packages renew on a rolling 31 day basis based on when you first activated your account. Your next renewal is set for October 26, 2026 at which time you will be charged $142.80 in exchange for 3 months (93 days) of Usage Time. The exchanges renew on a calendar month basis and are not pro-rated. So when you activated the exchange on October 23, 2026, you paid the full price for the exchange ($40.50) in order to get the data through the end of October. You will then need to pay again on November 1, 2026, in order to get the data in November. The exchange fees are paid to the exchanges themselves and they do not give refunds, so there is nothing we can do in this regard. There are multiple mentions of how the exchange fees function in our documentation, and when you activated the exchange, you were taken to a "Confirmation" page, which stated explicitly that you were activating an exchange to get data through October 31, 2026. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |