Support Board
Date/Time: Fri, 23 Oct 2026 17:25:36 +0000
Post From: Recurring Billing not Reset with Correct Date
| [2026-10-23 15:07:21] |
| skalaydzhiyski - Posts: 137 |
|
Hi SC, I am contacting you with regards to my subscription - I have service package 12 + CME, CBOT, NYMEX, COMEX Denali Feed and I literally just paid for a monthly subscription to the data (i.e. i manually clicked Activate) but in the recurring billing section i can see my next payment is upcoming on the 1st (i.e. in 7 days i will have to pay the same amount for the same month) """ Account Notes/Actions Required: [ ! ] Usage Time About to Expire - Your usage time will expire in 4 days. [ ! ] Your Services Balance of 145.20 USD is too low to renew the Services activated on your account which will expire within the upcoming 14 days (2026-11-06). You need a balance of at least 183.3 USD. You can view the Recurring Services. To activate and deactivate services on your account, go to the Services Activation page. (Current Usage Time Ending Date: 2026-10-26). You will need to make a payment of 39 USD. 2026-11-01 2026-11-01 Monthly (Calendar Month) 40.50 Denali - Activated Exchange: Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for non-professional Trading accounts """ Is there no way for me to carry what i just paid to the next month ? or to just start my recurring billing from today's date to the next month ? Haven't been charged for 1 month even though i will use 7 days of data? All the best, |