Support Board
Date/Time: Wed, 02 Sep 2026 16:32:03 +0000
Post From: my data is dealyed - i payed know - when i am going to get my realtime data back?
| [2026-09-02 14:27:55] |
| John - SC Support - Posts: 47751 |
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The exchanges renew on a calendar month basis. You did not have enough funds in your account on September 1, 2026, for the exchange(s) that you had active to automatically renew at that time. Therefore, they were deactivated. We see that you have since added funds to your account. But since those exchanges were specifically deactivated, you must specifically "Activate" them. You can do this at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |