Support Board
Date/Time: Fri, 28 Aug 2026 23:46:10 +0000
Post From: Alerts Fail to Work Properly After Upgrading to Version 2939 on Windows 11
| [2026-08-28 15:44:45] |
| User920737 - Posts: 9 |
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Recently the Sierra Charts software forced me to upgrade to a new version notifying me that the current version was no longer supported. After upgrading I noticed the alert system GUI and possibly the backend was changed. The new version appears to have introduced software bugs preventing the alerts from working properly. The Alerts window has failed to provide any data since the upgrade. The display is completely blank where before the upgrade it would list the alert that triggered and allowed me to edit it. With this new version's Alerts window the Edit section is completely broken. See screenshot. There are now alerts being triggered by the software based upon drawing on my #5 chart that are not visible to me. These alerts constantly go off and I am unable to disable them. Within the Alerts Manager it list the alert triggered. When I click on the individual alert then select the Edit menu -> Edit Alert is whitted out along with a number of other options. It seems the upgrade introduced several bugs into the alert system that has caused the alerts not to work properly. The constant repetition of invisible alerts without the ability to modify them has had a negative impact on me. Please view the screen shots and assist. I have posted this on the forums incase others have encountered a similar issue. |
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