Support Board
Date/Time: Fri, 25 Sep 2026 19:30:39 +0000
Post From: custom DTC trading service — new order not correlating with local order record
| [2026-08-11 06:23:58] |
| Sierra_Chart Engineering - Posts: 24975 |
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We can see that the symbol does have to match, and we question whether that makes sense. The way all of it is designed has evolved over time based on various scenarios encountered in order to provide the most reliable and safest order matching. We also see, that you must be setting the delimiter in the logon response, and that is what is causing the problem with the symbol not being correct during order transmission: LogonResponse::SymbolExchangeDelimiter Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |