Support Board
Date/Time: Fri, 25 Sep 2026 19:30:35 +0000
Post From: custom DTC trading service — new order not correlating with local order record
| [2026-08-11 06:13:50] |
| Sierra_Chart Engineering - Posts: 24975 |
|
We are checking on this. What we described regarding order matching based on order IDs, is from memory, and generally how this works. We would not have thought the symbol would be involved in this. We will check on this. Also, the way that the Symbol and Exchange are being set during order transmission is wrong. We have to see why that would be the case. That would relate to the Symbol-Exchange delimiter provided from the server. Maybe the delimiter is not set right. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |