Support Board
Date/Time: Mon, 10 Aug 2026 07:39:39 +0000
Post From: custom DTC trading service — new order not correlating with local order record
| [2026-08-10 06:24:55] |
| Sierra_Chart Engineering - Posts: 24451 |
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This is definitely a problem with the Order IDs. They must be matching. That is with certainty. It is completely dependent on the order IDs. For order IDs only use these two fields: ServerOrderID ClientOrderID Reference: Trading Related Messages: ORDER_UPDATE [s_OrderUpdate structure] Server >> Client Do not change them. They must be constant throughout the life of the order. Sierra Chart is going to set the client order identifier as the client. We have not done testing but looking at the Sierra Chart parsing of JSON fields, whether there is quote marks or not, around the order identifier, does not matter. But it is important that it is plain ASCII text. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-08-10 06:31:32
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