Support Board

2026-08-07 16:09:59.434 | Trade activity files set size: 901
2026-08-07 16:09:59.483 | Created the DTC Protocol server.
2026-08-07 16:09:59.484 | DTC Protocol Server listening on port 11099. Address: 0.0.0.0
2026-08-07 16:09:59.484 | Reading Internal Order ID file.
2026-08-07 16:09:59.491 | Reading Trade Orders file.
2026-08-07 16:09:59.491 | Reading Trade Positions file.
2026-08-07 16:09:59.491 | Reading Trade Account Data files.
2026-08-07 16:09:59.501 | UDPListener (1504). Port 22904 | Listening on UDP port 22904.
2026-08-07 16:09:59.501 | Software version: 2933 64-bit
2026-08-07 16:09:59.501 | Primary Thread ID: 6712
2026-08-07 16:09:59.501 | Usage end date: 2026-09-07
2026-08-07 16:09:59.501 | Enabled for: Sierra Chart Historical Data Service.
2026-08-07 16:09:59.501 | Enabled for: Denali Real-Time Exchange Data Feed.
2026-08-07 16:09:59.501 | Enabled for: Delayed Denali Exchange Data Feed.
2026-08-07 16:09:59.501 | Enabled for exchange2: CME (Trading Account Required)
2026-08-07 16:09:59.501 | Enabled for exchange2: CBOT (Trading Account Required)
2026-08-07 16:09:59.501 | Enabled for exchange2: COMEX (Trading Account Required)
2026-08-07 16:09:59.501 | Enabled for exchange2: NYMEX (Trading Account Required)
2026-08-07 16:09:59.501 | Allow Support for Sierra Chart Data Feeds is enabled.
2026-08-07 16:09:59.501 | Current selected Data/Trading service: Teton CME Routing
2026-08-07 16:09:59.501 | Custom symbol settings values: disabled
2026-08-07 16:09:59.501 | Chart Update Interval: 500
2026-08-07 16:09:59.501 | Intraday Data Storage Time Unit: 0
2026-08-07 16:09:59.501 | Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00)
2026-08-07 16:09:59.501 | 2026-08-07 14:09:59 Local computer time in UTC
2026-08-07 16:09:59.501 | 2026-08-07 16:09:59 Local computer time in SC Time Zone
2026-08-07 16:09:59.501 | 2026-08-07 14:09:58 Server time in UTC
2026-08-07 16:09:59.501 | Local computer UTC time and Server UTC time difference: 1 seconds.
2026-08-07 16:09:59.501 | Program path: C:\SierraChart\
2026-08-07 16:09:59.501 | Data Files path: C:\SierraChart\Data\
2026-08-07 16:09:59.501 | OS Version Number: 6.3
2026-08-07 16:09:59.501 | Locale Setting: C
2026-08-07 16:09:59.501 | Crash reporter started: true
2026-08-07 16:09:59.501 |
2026-08-07 16:09:59.501 | Created the DTC Protocol historical data server.
2026-08-07 16:09:59.503 | HD Server Manager | Listening on port 11098.
2026-08-07 16:09:59.503 | Checking for new symbol settings. Requested symbol settings MD5 for service code sc_futures_direct.dtc.trading. Request ID: 1.
2026-08-07 16:09:59.509 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close.
2026-08-07 16:09:59.526 | NTPClient (4) | Creating socket.
2026-08-07 16:09:59.526 | NTPClient (4) | New receive buffer size: 0
2026-08-07 16:09:59.526 | NTPClient (4) | Connecting to IP: 156.17.245.123.
2026-08-07 16:09:59.541 | NTPClient (5) | Creating socket.
2026-08-07 16:09:59.541 | NTPClient (5) | New receive buffer size: 0
2026-08-07 16:09:59.541 | NTPClient (5) | Connecting to IP: 51.38.131.245.
2026-08-07 16:09:59.555 | NTPClient (6) | Creating socket.
2026-08-07 16:09:59.555 | NTPClient (6) | New receive buffer size: 0
2026-08-07 16:09:59.555 | NTPClient (6) | Connecting to IP: 146.59.45.208.
2026-08-07 16:09:59.572 | NTPClient (7) | Creating socket.
2026-08-07 16:09:59.572 | NTPClient (7) | New receive buffer size: 0
2026-08-07 16:09:59.572 | NTPClient (7) | Connecting to IP: 51.38.131.245.
2026-08-07 16:09:59.633 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side.
2026-08-07 16:09:59.633 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed.
2026-08-07 16:09:59.901 | Received 5 login tokens.
2026-08-07 16:10:00.187 | Symbol settings MD5 received. Request ID: 1.
2026-08-07 16:10:00.187 | Symbol settings are up-to-date for sc_futures_direct.dtc.trading.
2026-08-07 16:10:02.005 | Requested user files to download.
2026-08-07 16:10:02.583 | Error getting list of user files to download. Response: ERROR: Downloading of files on startup is disabled. | HTTP status: Request completed with the HTTP response status code 200.
2026-08-07 16:10:04.006 |
2026-08-07 16:10:04.006 | Teton CME Routing | Firm: Dorman/Stage5
2026-08-07 16:10:04.008 | Teton CME Routing | Connecting to the server futurestrading14.sierracharts.com. Port 11093
2026-08-07 16:10:04.008 | DTC Client socket (1) | Creating socket. Using TLS 1.2.
2026-08-07 16:10:04.008 | DTC Client socket (1) | New receive buffer size: 0
2026-08-07 16:10:04.008 | DTC Client socket (1) | Connecting to IP: 216.200.108.154.
2026-08-07 16:10:04.139 | Teton CME Routing | Network connection to server complete.
2026-08-07 16:10:04.139 | Teton CME Routing | Starting socket receive thread.
2026-08-07 16:10:04.139 | Teton CME Routing | Sending encoding request to server: Binary VLS. Compression: none
2026-08-07 16:10:04.529 | Teton CME Routing | Setting DTC encoding to Binary VLS
2026-08-07 16:10:04.529 | Teton CME Routing | Sending logon request message.
2026-08-07 16:10:04.704 | Teton CME Routing | Received logon response.
2026-08-07 16:10:04.704 | Teton CME Routing | Server Name: SC DTC Server. Build=56481.
2026-08-07 16:10:04.704 | Teton CME Routing | Server protocol version: 8. Client protocol version: 8
2026-08-07 16:10:04.704 | Teton CME Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink3.trading|SymbolSettings=cme_ilink_live.trading.
2026-08-07 16:10:04.704 | Teton CME Routing | Trading is supported.
2026-08-07 16:10:04.704 | Teton CME Routing | Order cancel and replace is supported.
2026-08-07 16:10:04.704 | Teton CME Routing | OCO Orders supported.
2026-08-07 16:10:04.704 | Teton CME Routing | Bracket Orders supported.
2026-08-07 16:10:04.704 | Teton CME Routing | MarketDepthIsSupported: 1
2026-08-07 16:10:04.704 | Teton CME Routing | Connection to server complete.
2026-08-07 16:10:04.704 | No download requests in the queue to start downloads for. | Number times message added: 3
2026-08-07 16:10:04.704 | Teton CME Routing | Performing query for most recent Order Activity Date-Time.
2026-08-07 16:10:04.707 | Teton CME Routing | Requesting historical order activity from server. Start date-time UTC: 2026-05-21 19:51:22.328024
2026-08-07 16:10:04.831 | Updated verified funded futures trading account ending date to: 2026-09-06 14:10:04
2026-08-07 16:10:24.851 | ExtendTheFundedTradingAccountStatusExpirationDate: Sending request.
2026-08-07 16:10:25.423 | ExtendTheFundedTradingAccountStatusExpirationDate | Result: {"Result":"The Funded Trading Account Status Expiration Date is more than 25 days into the future. The Date is currently: 2026-09-06"}. Success=true
2026-08-07 16:12:18.874 | Loading DLL: C:\SierraChart\Data\+Pegasus-System.dll (+Pegasus-System_64.dll). Handle: 7ffa8e400000
2026-08-07 16:12:18.884 | Loading DLL: C:\SierraChart\Data\+Python-Streamer.dll (+Python-Streamer_64.dll). Handle: 7ffaa1590000
2026-08-07 16:12:18.885 | TG47Sierra.dll is not 64-bit
2026-08-07 16:12:18.887 | Loading DLL: C:\SierraChart\Data\TG47Sierra.dll (TG47Sierra_64.dll). Handle: 7ffaa1550000
2026-08-07 16:12:18.895 | YMU26_FUT_CME [CBV] 1 Min #1 | Reloading chart.
2026-08-07 16:12:18.895 | Starting DelayedDownloadMonitoringTimer
2026-08-07 16:12:18.895 | Starting HDTimeoutTimer
2026-08-07 16:12:18.895 | Added historical Intraday data request for YMU26_FUT_CME to the queue.
2026-08-07 16:12:18.895 | Triggering next historical data download in queue.
2026-08-07 16:12:18.900 | YMU26_FUT_CME [CBV] 1 Min #1 | Waiting for historical downloads to complete with the IDs: 1,
2026-08-07 16:12:18.910 | YMU26_FUT_CME [CBV] 3 Min #3 | Reloading chart.
2026-08-07 16:12:18.915 | YMU26_FUT_CME [CBV] 3 Min #3 | Waiting for historical downloads to complete with the IDs: 1,
2026-08-07 16:12:18.923 | YMU26_FUT_CME [CBV] 2 Min #2 | Reloading chart.
2026-08-07 16:12:18.929 | YMU26_FUT_CME [CBV] 2 Min #2 | Waiting for historical downloads to complete with the IDs: 1,
2026-08-07 16:12:18.938 | YMU26_FUT_CME [CBV] 240 Min #11 | Reloading chart.
2026-08-07 16:12:18.950 | YMU26_FUT_CME [CBV] 240 Min #11 | Waiting for historical downloads to complete with the IDs: 1,
2026-08-07 16:12:18.959 | YMU26_FUT_CME [CBV] 60 Min #10 | Reloading chart.
2026-08-07 16:12:18.964 | YMU26_FUT_CME [CBV] 60 Min #10 | Waiting for historical downloads to complete with the IDs: 1,
2026-08-07 16:12:18.972 | YMU26_FUT_CME [CBV] 30 Min #9 | Reloading chart.
2026-08-07 16:12:18.977 | YMU26_FUT_CME [CBV] 30 Min #9 | Waiting for historical downloads to complete with the IDs: 1,
2026-08-07 16:12:18.985 | YMU26_FUT_CME [CBV] 15 Min #8 | Reloading chart.
2026-08-07 16:12:18.991 | YMU26_FUT_CME [CBV] 15 Min #8 | Waiting for historical downloads to complete with the IDs: 1,
2026-08-07 16:12:18.998 | YMU26_FUT_CME [CBV] 9 Min #7 | Reloading chart.
2026-08-07 16:12:19.003 | YMU26_FUT_CME [CBV] 9 Min #7 | Waiting for historical downloads to complete with the IDs: 1,
2026-08-07 16:12:19.011 | YMU26_FUT_CME [CBV] 7 Min #6 | Reloading chart.
2026-08-07 16:12:19.016 | YMU26_FUT_CME [CBV] 7 Min #6 | Waiting for historical downloads to complete with the IDs: 1,
2026-08-07 16:12:19.025 | YMU26_FUT_CME [CBV] 5 Min #5 | Reloading chart.
2026-08-07 16:12:19.030 | YMU26_FUT_CME [CBV] 5 Min #5 | Waiting for historical downloads to complete with the IDs: 1,
2026-08-07 16:12:19.038 | YMU26_FUT_CME [CBV] 4 Min #4 | Reloading chart.
2026-08-07 16:12:19.044 | YMU26_FUT_CME [CBV] 4 Min #4 | Waiting for historical downloads to complete with the IDs: 1,
2026-08-07 16:12:19.056 | YMU26_FUT_CME [CBV] 15 Sec #12 | Reloading chart.
2026-08-07 16:12:19.061 | YMU26_FUT_CME [CBV] 15 Sec #12 | Waiting for historical downloads to complete with the IDs: 1,
2026-08-07 16:12:19.064 | YMU26_FUT_CME [CBV] 1 Trades #13 | Reloading chart.
2026-08-07 16:12:19.070 | YMU26_FUT_CME [CBV] 1 Trades #13 | Waiting for historical downloads to complete with the IDs: 1,
2026-08-07 16:12:19.073 | Mapping YMU26_FUT_CME to YMU26. Service code: cbot
2026-08-07 16:12:19.073 | Using symbol data fast lookup vector
2026-08-07 16:12:19.073 | HD Request # 1 | Downloading Intraday chart data for YMU26_FUT_CME to the file YMU26_FUT_CME.scid. Service: cbot
2026-08-07 16:12:19.074 | HD Request # 1 | Download start date-time: 2026-08-07 15:42:03.000000. File last date-time: 2026-08-07 15:42:03.815000
2026-08-07 16:12:19.074 | HD Request # 1 | Using server: ds37.sierracharts.com port 10149
2026-08-07 16:12:19.074 | Socket (2) | Creating socket.
2026-08-07 16:12:19.074 | Socket (2) | New receive buffer size: 0
2026-08-07 16:12:19.074 | Socket (2) | Connecting to IP: 4.8.175.92.
2026-08-07 16:12:19.344 | HD Request # 1 | Setting DTC encoding to Binary VLS
2026-08-07 16:12:19.344 | HD Request # 1 | Sending historical data logon request message.
2026-08-07 16:12:19.541 | HD Request # 1 | Requesting Intraday data. Start date-time: 2026-08-07 15:42:03. Record interval: 0. Symbol: YMU26
2026-08-07 16:12:19.670 | HD Request # 1 | Decompressing data.
2026-08-07 16:12:19.808 | HD Request # 1 | Receiving Intraday data for YMU26_FUT_CME starting at 2026-08-07 15:42:03.815000
2026-08-07 16:12:19.937 | Socket (2) | CloseSocket call.
2026-08-07 16:12:19.938 | Socket (2) | Shutdown started. Waiting for graceful close.
2026-08-07 16:12:19.938 | Historical data download thread signaled to stop.
2026-08-07 16:12:19.938 | HD Request # 1 | Timestamp of first Intraday data file record written: 2026-08-07 15:42:04.063000.
2026-08-07 16:12:19.938 | HD Request # 1 | Received 5742 Intraday data records from 2026-08-07 15:42:03.815000 to 2026-08-07 16:12:16.820000 (30.2 minutes. Delay: 3.1 seconds) and wrote 5741 records for YMU26_FUT_CME
2026-08-07 16:12:19.939 | HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2026-08-07 14:12:16.820000
2026-08-07 16:12:19.939 | HD Request # 1 | Completion time: 0s.
2026-08-07 16:12:19.939 | HD Request # 1 | Intraday data download complete for YMU26_FUT_CME. Unique request ID: 1
2026-08-07 16:12:19.939 | Removing historical data download ID 1.
2026-08-07 16:12:19.939 | Real-time Intraday chart data file updates started for YMU26_FUT_CME
2026-08-07 16:12:19.939 | Intraday chart data file opened for YMU26_FUT_CME
2026-08-07 16:12:19.939 | HD Request # 1 | Enabling Intraday chart updating for symbol.
2026-08-07 16:12:19.939 |
2026-08-07 16:12:19.939 | No download requests in the queue to start downloads for.
2026-08-07 16:12:19.939 | Historical data for YMU26_FUT_CME is delayed because connection to main data feed is not present. Current data will be received upon connection.
2026-08-07 16:12:20.069 | Socket (2) | Socket gracefully closed by remote side.
2026-08-07 16:12:20.069 | Socket (2) | Closed.
2026-08-07 16:12:20.365 | YMU26_FUT_CME [CBV] 1 Min #1 | Download is complete for all contract months in chart. Proceeding with data load.
2026-08-07 16:12:20.366 | YMU26_FUT_CME [CBV] 1 Min #1 | Reloading chart.
2026-08-07 16:12:20.366 | YMU26_FUT_CME [CBV] 3 Min #3 | Download is complete for all contract months in chart. Proceeding with data load.
2026-08-07 16:12:20.367 | YMU26_FUT_CME [CBV] 3 Min #3 | Reloading chart.
2026-08-07 16:12:20.367 | YMU26_FUT_CME [CBV] 2 Min #2 | Download is complete for all contract months in chart. Proceeding with data load.
2026-08-07 16:12:20.368 | YMU26_FUT_CME [CBV] 2 Min #2 | Reloading chart.
2026-08-07 16:12:20.368 | YMU26_FUT_CME [CBV] 240 Min #11 | Download is complete for all contract months in chart. Proceeding with data load.
2026-08-07 16:12:20.369 | YMU26_FUT_CME [CBV] 240 Min #11 | Reloading chart.
2026-08-07 16:12:20.378 | YMU26_FUT_CME [CBV] 240 Min #11 | Error while getting daily settlement price with date 2026-06-19 from file. C:\SierraChart\Data\YMM26_FUT_CME.dly. Error: No Data for read. End of file.
2026-08-07 16:12:20.378 | YMU26_FUT_CME [CBV] 240 Min #11 | Error while getting daily settlement price with date 0 from file. C:\SierraChart\Data\YMU26_FUT_CME.dly. Error: No Data for read. End of file.