Support Board
Date/Time: Wed, 05 Aug 2026 02:33:32 +0000
Post From: Canceling the Denali Exchange Data Feed
| [2026-08-04 22:04:33] |
| John - SC Support - Posts: 47465 |
|
You have already set your package to not renew, so there is nothing for us to do in this regard. Again, for the future, or others, the instructions for this are here: Sierra Chart Purchase and License Information: Canceling You do have enough time in your accont that we can issue a refund. If you want us to refund your Usage Time and then the resulting Services Surplus balance, then please post in the "Account Support Tickets" at the following link: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets The image you provided shows that you do NOT have any exchanges active. If you had an active exchange, then the marker next to the entry for "Activate/Deactivate Denali Exchange Data Feed Exchanges [exhange name here]" would have a green checkmark. An orange exclamation point ([!]) means that it is not done. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |