Support Board
Date/Time: Thu, 23 Jul 2026 16:31:57 +0000
Post From: Delayed CME data "Symbol not allowed" after completing ALL agreements
| [2026-07-23 09:32:25] |
| User394502 - Posts: 3 |
|
Version 2930 64-bit, Trial Package, usage end 2026-08-13. Message Log shows "Enabled for: Delayed Denali Exchange Data Feed." Completed today (2026-07-23, UTC): - Uniform Subscriber Agreement For Delayed Data: signed 08:50:56, re-signed 09:10:29 after completing all account information (name, address, phone, country — initially incomplete; please ensure the completed submission is in effect) - CME Non-Professional Certification: completed ~09:15, account shows "self certified as Non-Professional" Client side, all checklist items verified: Service = SC Data (scdataallservices); "Allow Support for Sierra Chart Data Feeds" = No; Update Symbol Settings done repeatedly; Edit >> Translate Symbols to Current Service; symbols from Find Symbol; full restart; current version. Also tried Trading Evaluator and Trading Evaluator - Delayed (DTC connects fine, Trading/OCO/Bracket supported). Still, at 09:24 UTC (after all of the above): Mapping MNQU26-CME to MNQU26. Service code: cme Symbol not allowed: MNQU26-CME Is there a propagation delay before the delayed CME entitlement reaches the data servers, or does this account need the permission applied manually? Please enable delayed CME group data for this account. |