Login Page - Create Account

Home >> Support Board

Support Board

Date/Time: Tue, 21 Jul 2026 12:11:19 +0000

How to Post a Message for Support

Post From: Market Depth rejected despite Package 12 and Denali

[2026-07-20 17:19:17]
[Go To First Post]
User296528 - Posts: 27
Hello,

I am trying to determine why I receive the following message in the Message Log:

Market Depth data has been rejected for symbol: MESU26_FUT_CME. Not authorized for market depth.

My account status is:

Service Package: 12 - Advanced MBO Integrated
Denali Data Feed: Enabled
Teton CME Routing
Clearing Firm: Dorman
CME exchange authorization is active.
Trading account verification is valid until 2026-08-17.

In Help >> About Sierra Chart, I see:

Denali Data Feed Supported: Yes
Denali Authorized Realtime Exchanges: CME (Trading Account Required)

However, the Message Log continues to report:

Market Depth data has been rejected for symbol: MESU26_FUT_CME. Not authorized for market depth.

Is there any additional permission or account setting required to receive Market Depth for MES futures, or is there something else that should be checked?

Thank you.