Support Board

10 Jul 2026 9:29 a.m. EDT

*** CASCADED EXTERNAL NOTES 2026-07-10 13:29:56 GMT From CASE: 34869310 - Event
The Lumen NOC is reporting during validation efforts remaining alarms were identified. The Lumen NOC is currently attempting to engage the local provider to continue repair efforts on the affected span.

10 Jul 2026 8:38 a.m. EDT

*** CASCADED EXTERNAL NOTES 2026-07-10 12:38:38 GMT From CASE: 34869310 - Event
The team continues to perform thorough tests to confirm that the service is fully operational and reliable. Once confirmed, a final notification will be provided.

10 Jul 2026 7:55 a.m. EDT

*** CASCADED EXTERNAL NOTES 2026-07-10 11:55:03 GMT From CASE: 34869310 - Event
Splicing operations have now been successfully completed, restoring services to a stable and operational state. Validation efforts are currently underway to ensure the stability and integrity of the restored connection. The team is performing thorough tests to confirm that the service is fully operational and reliable. A final notification will be issued upon confirmation.

10 Jul 2026 6:05 a.m. EDT

*** CASCADED EXTERNAL NOTES 2026-07-10 10:04:54 GMT Ramirez From CASE: 34869310 - Event
The local provider has advised that splicing operations on the second cable began just over an hour ago and continue to progress as planned. Crews have reported steady progress and currently anticipate completing the remaining splicing activities within the next hour.

The Lumen NOC remains actively engaged and is monitoring service-affecting alarms for clearance as restoration work advances. Once splicing is completed, validation testing and service verification activities will be performed to confirm full restoration. Additional updates will be provided as new information becomes available.

10 Jul 2026 4:21 a.m. EDT

*** CASCADED EXTERNAL NOTES 2026-07-10 08:21:27 GMT Ramirez From CASE: 34869310 - Event
Restoration efforts continue to progress as planned, with field crews advancing through the repair and splicing activities required to restore affected services. The Lumen NOC remains actively engaged throughout the restoration process and is closely monitoring service-affecting alarms for signs of recovery and clearance.