Support Board

10 Jul 2026 12:41 a.m. EDT

*** CASCADED EXTERNAL NOTES 2026-07-10 04:41:26 GMT Ramirez From CASE: 34869310 - Event
The Lumen NOC remains actively engaged with the local provider and is working to obtain the latest status of restoration efforts. Coordination between all parties is ongoing to monitor progress and identify any developments that may impact the restoration timeline. Additional updates will be provided as soon as new information becomes available.

09 Jul 2026 11:04 p.m. EDT

*** CASCADED EXTERNAL NOTES 2026-07-10 03:04:48 GMT Ramirez From CASE: 34869310 - Event
The local provider has advised that technicians are preparing to begin splicing work on the first cable. At this time, Lumen services are carried on the second cable, which has not yet been pulled into place and is therefore not ready for splicing activities. Restoration efforts remain dependent on the completion of cable placement and subsequent splicing work on the second cable. Additional updates will be provided as progress continues and new information becomes available.

09 Jul 2026 10:15 p.m. EDT

*** CASCADED EXTERNAL NOTES 2026-07-10 02:15:04 GMT Ramirez From CASE: 34869310 - Event
The Lumen NOC remains actively engaged with the local provider and continues to work toward obtaining the latest update on restoration efforts. In parallel, the Lumen NOC has escalated the issue to the local provider's management team to help expedite repair activities and accelerate the restoration of affected services. Coordination between all parties remains ongoing, and additional updates will be provided as new information becomes available.

09 Jul 2026 9:01 p.m. EDT

*** CASCADED EXTERNAL NOTES 2026-07-10 01:01:37 GMT Ramirez From CASE: 34869310 - Event
Technicians are currently working to repair the damaged conduits in preparation for cable restoration activities. Based on the progress made thus far, the current estimate is that cable splicing operations may begin within the next two to three hours. Restoration efforts remain ongoing, and additional updates will be provided as work progresses and more definitive timelines become available.

09 Jul 2026 8:54 p.m. EDT

*** CASCADED EXTERNAL NOTES 2026-07-10 00:54:11 GMT From CASE: 34869310 - Event
The NOC remains actively engaged with field teams to obtain the latest excavation status and collect detailed progress updates.

09 Jul 2026 7:41 p.m. EDT

*** CASCADED EXTERNAL NOTES 2026-07-09 23:40:57 GMT From CASE: 34869310 - Event
The NOC is actively coordinating with field teams to obtain the latest excavation status and gather additional details on repair progress. Ongoing updates from the field will support continued restoration efforts and fault isolation.

09 Jul 2026 6:26 p.m. EDT

*** CASCADED EXTERNAL NOTES 2026-07-09 22:26:45 GMT From CASE: 34869310 - Event
Field teams continue excavation efforts to expose the conduit and enable further assessment of the affected area. The NOC remains actively engaged with the field team and is gathering additional details on repair progress and restoration activities.

09 Jul 2026 5:13 p.m. EDT

*** CASCADED EXTERNAL NOTES 2026-07-09 21:13:29 GMT From CASE: 34869310 - Event
The NOC has been advised that the repair team remains onsite and is continuing excavation activities to expose the conduit. Assessment efforts are underway to fully evaluate the damage and determine the scope of repairs. An estimated timeframe for repair completion will be provided once assessment activities are complete.

09 Jul 2026 4:49 p.m. EDT

*** CASCADED EXTERNAL NOTES 2026-07-09 20:49:22 GMT From CASE: 34869310 - Event
The NOC is coordinating with the field for updates on trenching and duct damage.

09 Jul 2026 3:44 p.m. EDT

*** CASCADED EXTERNAL NOTES 2026-07-09 19:44:16 GMT From CASE: 34869310 - Event
The underground crew is onsite performing trenching operations. Assessment efforts have identified damage to the duct system. Once the damaged ducts are excavated and fully exposed, a detailed evaluation can be completed to determine the extent of fiber damage and identify all required repairs and replacements.