Support Board

2026-07-09 19:44:16 GMT - The underground crew is onsite performing trenching operations. Assessment efforts have identified damage to the duct system. Once the damaged ducts are excavated and fully exposed, a detailed evaluation can be completed to determine the extent of fiber damage and identify all required repairs and replacements.

2026-07-09 18:59:03 GMT - Construction teams are en route; however, an estimted time of arrival is not yet available.

2026-07-09 17:49:43 GMT - Construction crews are en route to the failure site and expected to arrive shortly. Upon arrival, they will excavate a 500-foot trench to access the damaged fiber cable. Once the trench is completed, crews will expose the cable and conduct a full assessment to determine the extent of the damage and the repairs required to restore service.

2026-07-09 17:01:54 GMT - The third-party provider has successfully pinpointed the damage and is currently assessing its extent to determine the scope of repairs required.

2026-07-09 16:09:54 GMT - Lumen test results have been provided to the third-party provider to support their isolation efforts. Based on those results, the failure has been further isolated to an area near a major highway. The third-party provider has engaged repair teams, which are now en route to the identified location.

2026-07-09 15:29:21 GMT - The fiber failure has been found to be on a 60-count fiber cable, on a third-party provider's network. The Third party provider is being engaged to assist with investigations.

2026-07-09 14:25:38 GMT - Field Operations has completed light level testing from both sides of the fiber span, and the test results have been forwarded to the NI for analysis.

2026-07-09 13:36:24 GMT - The Network Implementation Engineer (NI) is analyzing the light level test results.

2026-07-09 13:31:00 GMT - A fiber failure has been identified and Field Operations has been dispatched to both sides of the fiber span to light level test the fiber and isolate the failure.

2026-07-09 12:50:40 GMT - On July 09, 2026 at 12:33 GMT, Lumen discovered a service impact in Broadview, IL. Your customer trouble ticket has been related to a network event, all network events are automatically escalated to Lumen leadership.

The Network Operations Center (NOC) is investigating to determine the cause. Please be advised that live updates for this event will be relayed at a minimum of hourly unless otherwise stated or as relevant details evolve.