Support Board
Date/Time: Fri, 21 Aug 2026 20:03:32 +0000
Post From: Live CQG API account not working
| [2026-07-06 21:37:42] |
| John - SC Support - Posts: 47593 |
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I have a payment posted on 7/3 when I made a $46 payment to Sierra Chart, so shouldn't my services be all good now?
The exchange(s) were already deactivated on July 1, 2026, so when you added the funds, the system would not know that you wanted to use it to activate the exchanges. You need to specifically activate them at this time (if you have not already done so). If you can take a look at the G7FX accelerator group most are using the symbol E.SU.EPH26
We have no idea where you (or someone) is getting E.SU.EPH26 for the proper symbol. For a connection to CQG, the proper symbol is "F.US.EPU26". Yes, the H contract is no longer traded and you need to be on the U contract. But the rest of the symbol information stays the same. "ESU26-CME" is the symbol that would be used if your "Current Selected Service" is set to "SC Data" rather than CQG. Whenever you change your "Current Selected Service" you are prompted to update the symbols. Be sure to answer "Yes" to this question to ensure you have the proper symbols for the current service. If you do not, or if you open a different chartbook later, then you can update the symbols for the charts by selecting "Edit >> Translate Symbols to Current Service". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |