Support Board
Date/Time: Thu, 13 Aug 2026 16:50:44 +0000
Post From: payment
| [2026-06-29 14:58:09] |
| John - SC Support - Posts: 47509 |
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You activated Package 11 for 1 year (372 days) on June 27, 2026 at 06:34:03 UTC at a cost of $358.80. You then changed your selected package to Package 5. Therefore, your Services Surplus at this point is $203.20. To change your package, follow these instructions: Sierra Chart Purchase and License Information: Changing Package Given the above, we are not certain what you want us to do. We can refund Usage Time in whole month (31 day) increments. You have not used any of the time from the purchased package, we can refund some or all of the Usage Time as you want. We can also refund any amount of your Services Surplus balance back to your payment method, minus a $5.00 processing fee. If you want us to process any refunds, then please open an Account Support Ticket at the following link and let us know what you want us to do: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets You can view our Refund Policy at the following link: Sierra Chart Purchase and License Information: Refunds For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |