Support Board
Date/Time: Sat, 13 Jun 2026 00:26:53 +0000
Post From: Inordinate Amount of Time for SC to close.
| [2026-06-12 21:31:22] |
| John - SC Support - Posts: 46668 |
|
It does not matter if the studies are on the chart or not on the charts when you are in Safe Mode. When you are in Safe Mode those studies are not called, so it is exactly the same as if you did not have the studies on the charts. So if the program closes fine in Safe Mode, but it does not when Safe Mode is off, then this would point to the custom studies doing something when the program is closed - which many do, as they need to clean up things when the study is removed from a chart, which is occurring on a close of the program. Another item you need to consider is whether you are saving the chartbooks when you close. If you are, then that will certainly add time. You would need to try closing with and without saving (save prior to closing). One other item we would like to point out is that you state that you have 2 drives in the system, one SSD and one not. We highly recommend running Sierra Chart on an SSD drive, as there is a lot of reading and writing of data. If you are running it on the hard drive (non-SSD) then we wonder if this could be part of the issue - particularly if the drive is getting full, or just due to fragemtation that occurs with standard drives, causing more time to save files. Most likely this is just an intermittent issue related to your hardware or your setup, or something. But you can give us a Chartbook and we can see if we have the same issue. If we can reproduce it, then we could potentially fix it. Refer to the following for how to get us your chartbook: Support Board Posting Information: Attaching a File (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |