Support Board
Date/Time: Sat, 13 Jun 2026 00:26:25 +0000
Post From: Inordinate Amount of Time for SC to close.
| [2026-06-12 20:40:40] |
| User158823 - Posts: 5 |
|
Been using SC for a few months, daily. Starting on June 10, 2026, I've observed that it takes SC up to 2 minutes to close, if it is opening all day during RTH. When it finally closes, I reopen then close again, then it closes in about 25 seconds, still long. I checked the support board for this issue. No obvious threads. I tried using AI generative chat, which pointed me in the direction of "isolating" the DLL of issue. I use 2 Chartbooks. One for ES and one for NQ. Both have the exact same number of elements: - Main Footprint Chart - Intraday (trade initiation) - Customized DOM - Another Footprint chart - higher bar range (longer outlook) - Heat Map - One Reversal chart complementing the longer outlook footprint chart - Another Reversal chart complementing the shorter term / trade execution footprint chart I tedious went through the process of backing a backup of Data, deleting the content of data folder under Sierra Chart folder, then one by one adding each DLL back and testing it. I confirmed that the issue is not surfacing from any studies I have applied. What I did notice, that if I delete the heatmap chart, the problem disappears. To confirm, I reinstantiate that heat map intraday chart with the studies collection I used for Heat Map. Close and again the problem resurfaces. Next, I reopen SC, and remove all the studies from the heatmap, essentially leaving only an intraday candlestick chart, close SC and the problem again persists. Hmmm... So I go back to my AI chatbot and describe the issue, where it uncovers a known issue - SC is backuping too much data upon close when using the default days to load of 186, so I reduce it to 3 days for chart data and market depth for the heat map chart. Still the problem persists, even after an EDIT --> Delete all data and download. So, then I go to Global settings --> Trade/Data Service Settings and change the Maximum Historical Intrady DAys to Download to 31, 31, and keep the formula symbols to 15. This is a reduction from the default 186 days. But still the problem persists. My machine is a Legion 5 Laptop: Device name ***** Processor AMD Ryzen 7 5800H with Radeon Graphics (3.20 GHz) Installed RAM 64.0 GB (63.9 GB usable) Graphics card NVIDIA GeForce RTX 3060 Laptop GPU (6 GB) Storage 511 GB of 3.73 TB used Device ID 9BF91B51-D583-4C68-A05A-F5E00B31D476 Product ID 00330-80000-00000-AA919 System type 64-bit operating system, x64-based processor Pen and touch Pen support ... with 2 internal hardrives: 1 - 2TB SSD 1 - 2TB non-SSD 7200 RPM HD I am hardwired to the internet, Verizon Fios, is my service provider. Package 1 gig downloads/uploads, clocks at 900/800. I used AMP Futures as my broker and Teton/Denali as the data feed. I have SC package 12 with CME/Globex (Level 2) Depth of Market. I spent upwards of 3 hours trying to fix this. Before this, I had not issues closing the app. Also, during execution, performance is stellar, no issues. Hope you can assist. Thanks. Date Time Of Last Edit: 2026-06-12 20:50:13
|