Support Board

Date/Time: Tue, 23 Apr 2024 10:29:58 +0000

Post From: SC Data Feed is freezing upon price spikes (CL Futures - Nymex)

[2014-10-08 15:54:36] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We do see a one second interruption which caused this: "Real-time data for symbol CL-201411-NYMEX is currently unavailable. \| 2014-10-08 15:30:20" This is all. Not a minute. We need to see more lines in the Message Log around this time, from you. I also have been noticing some problems with the market depth lately. Some of the levels disappear of the Trade Dom for a few seconds and then come back. This is the result of packet loss. This is hard for us to control. We will have to ask Barchart about it. They provide the network connectivity. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing