Support Board
Date/Time: Sat, 18 Jul 2026 01:36:05 +0000
Post From: simulated data
| [2026-06-02 22:02:42] |
| John - SC Support - Posts: 47247 |
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You added $41.00 to your account on May 28, 2026 giving you a balance of $46.50. Your package (Package 11 - Integrated Advanced) then renewed at that time for a cost of $46.00, leaving you with a balance of $0.50. On June 1, 2026, the exchange that you had active tried to renew, as the exchanges renew on a calendar month basis, so the first day of each month they must be paid for. You did not have enough funds in your account to cover the cost of the exchange that you had active (which was the "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for non-professional Trading accounts" at a cost of $40.50 per month). You have to remember that these two differnet things - the packages and the exchange fees. And they renew at different times. You must have both (package and exchange) in order to use Sierra Chart with the Teton Order Routing, as you can not get your data from any other source. Right now, you do NOT have any exchanges active. You would need to have enough funds in your account and then activate the exchange(s) you want for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges You can view the transactions for your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-06-02 22:03:06
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