Support Board
Date/Time: Tue, 02 Jun 2026 17:48:20 +0000
Post From: simulated data
| [2026-06-02 16:37:04] |
| John - SC Support - Posts: 46428 |
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You made a payment on May 28, 2026 and then those funds were used to renew your package on that same day. This left you with a Services Surplus balance of $0.50. Exchanges renew on a calendar month basis, so the exchange that you had active in May did not renew on June 1, 2026 since you did not have enough funds in your account for that fee at that time. In order to get the real-time data, you need to add funds and activate the CME Group exchange for which you want the real-time data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |