Support Board
Date/Time: Tue, 02 Jun 2026 17:48:33 +0000
Post From: simulated data
| [2026-06-02 15:55:22] |
| John - SC Support - Posts: 46428 |
|
Your issue is not about connecting to your live, funded, futures trading account. Your "Verified Until" date is showing as "July 2, 2026". Your issue is that you do not have any exchanges currently active. You specifically deactivated the "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for non-professional Trading accounts" on May 21, 2026 at 01:10:48 UTC. Therefore, you did not have any exchanges active to be renewed on June 1, 2026. If you want to get data from our Denali Exchange Data Feed, then you will need to activate the exchange(s) for which you want the real-time data for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Keep in mind that you do not have enough funds to pay for any exchanges at this time, so you will need to add funds on our Payments page at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |