Support Board
Date/Time: Mon, 13 Jul 2026 02:51:23 +0000
Post From: Bad Data Freezing at 10:13am
| [2026-06-01 20:41:37] |
| Sierra_Chart Engineering - Posts: 24244 |
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The server where we saw the delay of 20 seconds was DS 26: If you don't mind me asking, have you checked server DS26 and DS31-2?
We have done some work on the server to address that issue. But we still need to study the problem further to understand the cause and do some further reconfiguration and see if it helps. We have no control over the routing: Following my comment above, I would like to strongly suggest you to try and use the most reliable ISP from the US to Europe, which is Hurricane Electric, specifically the connection using the server HurricaneElectric.AS6939.gigapix.pt. We use Internet connections from the data center, which themselves are an ISP, and other reputable ISPs like Lumen. How the peering works, is controlled by the Border Gateway Protocol. We would never directly involve Hurricane Electric. They are considered a low cost provider. We are going to get ourselves in more trouble if we use them directly. We just simply would never even do this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-06-01 20:42:16
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