Support Board
Date/Time: Mon, 13 Jul 2026 02:49:24 +0000
Post From: Bad Data Freezing at 10:13am
| [2026-05-29 08:50:12] |
| Rui S - Posts: 247 |
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As we went through our servers for distributing data to users, we did come across a delay of 20 seconds at that time, on one of the servers. It is associated with one particular Internet connection. We will see what we can do to solve that.
This delay though did not affect any of the equity index futures. There was no delay logged for any of those Thank you for sharing that information. If you don't mind me asking, have you checked server DS26 and DS31-2? It is massively more likely that the problem is simply between the Internet connections that we use, and all of the public networking between Chicago/Detroit to Europe which goes through all of the paths of communication , Shared connections and equipment all the way to your home. You cannot ignore that.
As I was careful enough to state in my first post, that yesterday's issue I pointed out was not that. You are absolutely correct to point that out though, because that kind of problems happen more times than it would be desirable. That's the reason that for a long time now I'm always using a third party software to continuously track the entire route from the Denali servers all the way to my PC. I always know when something is not working well and sometimes I am forced to change the servers I'm connected to due to routing issues. Following my comment above, I would like to strongly suggest you to try and use the most reliable ISP from the US to Europe, which is Hurricane Electric, specifically the connection using the server HurricaneElectric.AS6939.gigapix.pt. I support my statement on years of tracking all the servers I'm connected to and this company's connection is by far the best, in terms of service stability, packet loss and latency. This Hurricane Electric ISP using this server has 10 to 15% less latency to my location (Europe) when compared to the best Denali's ISP. It keeps the connection reliable and steady even when the ISPs Denali uses can't, namely Lumen Technologies (ae8.8.bar3.Detroit1.net.lumen.tech) - which is your best ISP to my location - and Cogent (be2314.ccr32.bio02.atlas.cogentco.com) that falls behind 20 to 30% in terms of latency. So, I humbly ask you, please take a look at this Hurricane Electric company and try it out. That would be a great addition to the already great service that Denali provides to its customers. Thank you! PS: What I wrote above is just my honest and thorough observation for several years. I have no participation or anything to gain from the company I mentioned except getting an even better service from Denali's data feed. Date Time Of Last Edit: 2026-05-29 08:59:00
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