Support Board
Date/Time: Mon, 13 Jul 2026 02:51:48 +0000
Post From: Bad Data Freezing at 10:13am
| [2026-05-28 21:34:37] |
| Rui S - Posts: 247 |
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Although, we are not certain what time zone you are referring to - exactly what time zone is related to the 10:13 am when you had the issue?
It was 10:13 EST. That is not even possible due to the UDP multicast feed.
Well, all I can say is that I'm sure about what I saw in my instances of Sierra Charts during those moments and that freezing wasn't normal. I am also sure that my internet connections all the way to the Denali servers I was connected to were working normally, with the normal latency and without any interruption. There wasn't even one single packet loss during the day. Lack of capacity on my trading PC is out of question as it is always working way bellow its limits and its CPU work load dropped when that happened, because the feed stopped and there wasn't calculations to be made. Sometimes we have some mysteries, as there are many parts involved and that belongs to this business. In any case, I thought I should let you know. |