Support Board
Date/Time: Tue, 26 May 2026 19:59:17 +0000
Post From: Not allowing me to use denali with rithmic account
| [2026-05-26 17:24:49] |
| zakijohare - Posts: 6 |
|
2026-05-26 13:17:14.916 | Software version: 2913 64-bit 2026-05-26 13:17:14.916 | Primary Thread ID: 32008 2026-05-26 13:17:14.916 | Usage end date: 2026-07-03 2026-05-26 13:17:14.916 | Enabled for: Advanced Features 2. 2026-05-26 13:17:14.916 | Enabled for: Sierra Chart Historical Data Service. 2026-05-26 13:17:14.916 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-05-26 13:17:14.916 | Enabled for: Delayed Denali Exchange Data Feed. 2026-05-26 13:17:14.916 | Enabled for exchange2: CME 2026-05-26 13:17:14.916 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-05-26 13:17:14.916 | Current selected Data/Trading service: Rithmic Direct - DTC 2026-05-26 13:17:14.916 | Custom symbol settings values: enabled 2026-05-26 13:17:14.916 | Chart Update Interval: 50 2026-05-26 13:17:14.916 | Intraday Data Storage Time Unit: 0 2026-05-26 13:17:14.916 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2026-05-26 13:17:14.916 | 2026-05-26 17:17:14 Local computer time in UTC 2026-05-26 13:17:14.916 | 2026-05-26 13:17:14 Local computer time in SC Time Zone 2026-05-26 13:17:14.916 | 2026-05-26 17:08:08 Server time in UTC 2026-05-26 13:17:14.916 | Local computer UTC time and Server UTC time difference: 1 seconds. 2026-05-26 13:17:14.916 | Program path: C:\SierraChart\ 2026-05-26 13:17:14.916 | Data Files path: C:\SierraChart\Data\ 2026-05-26 13:17:14.916 | OS Version Number: 10.0 2026-05-26 13:17:14.916 | Locale Setting: C 2026-05-26 13:17:14.916 | Crash reporter started: true 2026-05-26 13:17:14.916 | 2026-05-26 13:18:24.675 | ESM6.CME 1 Min #1 | Reloading chart. 2026-05-26 13:18:24.988 | ESM6.CME[M] 1 Min #1 | Chart data loading complete. 2026-05-26 13:18:43.351 | File >> Disconnect selected. 2026-05-26 13:18:43.351 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2026-05-26 13:18:43.352 | DTC Client socket (1) | CloseSocket call. 2026-05-26 13:18:43.352 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2026-05-26 13:18:43.352 | Denali Data Feed | Waiting for socket receive thread to end 2026-05-26 13:18:43.352 | DTC Client socket (3) | CloseSocket call. 2026-05-26 13:18:43.352 | Denali Data Feed | Disconnected from the server. 2026-05-26 13:18:43.352 | Rithmic Direct - DTC | Disconnected. 2026-05-26 13:18:43.352 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2026-05-26 13:18:43.441 | DTC Client socket (1) | Socket gracefully closed by remote side. 2026-05-26 13:18:43.441 | DTC Client socket (1) | Closed. 2026-05-26 13:18:43.572 | DTC Client socket (3) | Socket gracefully closed by remote side. 2026-05-26 13:18:43.572 | DTC Client socket (3) | Closed. 2026-05-26 13:18:47.737 | 2026-05-26 13:18:47.737 | Rithmic Direct - DTC | Using server connection: LucidTrading-Chicago Area-Aggregated 2026-05-26 13:18:47.737 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50569 2026-05-26 13:18:47.737 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50569 2026-05-26 13:18:47.755 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-05-26 13:18:47.755 | DTC Client socket (1) | New receive buffer size: 0 2026-05-26 13:18:47.755 | DTC Client socket (1) | Connecting to IP: 38.65.210.70. 2026-05-26 13:18:47.849 | Rithmic Direct - DTC | Network connection to server complete. 2026-05-26 13:18:47.849 | Rithmic Direct - DTC | Starting socket receive thread. 2026-05-26 13:18:47.849 | Rithmic Direct - DTC | Using fixed encoding of Binary 2026-05-26 13:18:47.849 | Rithmic Direct - DTC | Sending logon request message. 2026-05-26 13:18:48.137 | Rithmic Direct - DTC | Received logon response. 2026-05-26 13:18:48.137 | Rithmic Direct - DTC | Server Name: . 2026-05-26 13:18:48.137 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2026-05-26 13:18:48.137 | Rithmic Direct - DTC | Successfully connected. 2026-05-26 13:18:48.137 | Rithmic Direct - DTC | Trading is supported. 2026-05-26 13:18:48.137 | Rithmic Direct - DTC | Order cancel and replace is supported. 2026-05-26 13:18:48.137 | Rithmic Direct - DTC | OCO Orders supported. 2026-05-26 13:18:48.137 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2026-05-26 13:18:48.137 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2026-05-26 13:18:48.137 | Rithmic Direct - DTC | Connection to server complete. 2026-05-26 13:18:48.137 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-05-26 13:18:48.174 | Mapping ESM6.CME to ESM26. Service code: cme 2026-05-26 13:18:48.174 | Using symbol data fast lookup vector 2026-05-26 13:18:48.174 | Denali Data Feed | Starting real-time market data updates for: ESM6.CME (ESM26). ID: 1 Service code: cme 2026-05-26 13:18:48.174 | Denali Data Feed | Connecting to the server ds26-2.sierracharts.com. Port 443 2026-05-26 13:18:48.174 | Denali Data Feed | Requesting security definition data for: ESM6.CME (ESM26). ID: 1 2026-05-26 13:18:48.174 | Added historical Intraday data request for ESM6.CME to the queue. 2026-05-26 13:18:48.174 | Intraday data recording state for symbol ESM6.CME is set to download 'Pending'. 2026-05-26 13:18:48.174 | Triggering next historical data download in queue. 2026-05-26 13:18:48.176 | Delaying start of download for ESM6.CME. 2026-05-26 13:18:48.193 | DTC Client socket (2) | Creating socket. 2026-05-26 13:18:48.193 | DTC Client socket (2) | New receive buffer size: 0 2026-05-26 13:18:48.193 | DTC Client socket (2) | Connecting to IP: 64.152.155.18. 2026-05-26 13:18:48.280 | Denali Data Feed | Network connection to server complete. 2026-05-26 13:18:48.280 | Denali Data Feed | Starting socket receive thread. 2026-05-26 13:18:48.280 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2026-05-26 13:18:48.381 | Denali Data Feed | Setting DTC encoding to Binary VLS 2026-05-26 13:18:48.381 | Denali Data Feed | Sending logon request message. 2026-05-26 13:18:48.912 | Denali Data Feed | Received logon response. 2026-05-26 13:18:48.912 | Denali Data Feed | Server Name: SC Realtime Server. 2026-05-26 13:18:48.912 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2026-05-26 13:18:48.912 | Denali Data Feed | Successfully connected. 2026-05-26 13:18:48.912 | Denali Data Feed | Trading is not supported. 2026-05-26 13:18:48.912 | Denali Data Feed | MarketDepthIsSupported: 1 2026-05-26 13:18:48.912 | Denali Data Feed | Restarting real-time data updates for symbol: ESM6.CME -> ESM26 2026-05-26 13:18:49.100 | Denali Data Feed | Setting external service identifier for symbol ESM6.CME to 42140864 2026-05-26 13:18:49.100 | Denali Data Feed | Received security definition for symbol ESM6.CME 2026-05-26 13:18:54.921 | HD Request # 4 | Downloading Intraday chart data for ESM6.CME to the file ESM6.CME.scid. Service: cme 2026-05-26 13:18:54.922 | HD Request # 4 | Download start date-time: 2026-05-26 13:18:43.000000. File last date-time: 2026-05-26 13:18:43.231000 2026-05-26 13:18:54.922 | HD Request # 4 | Using server: ds32.sierracharts.com port 10150 2026-05-26 13:18:54.925 | Socket (3) | Creating socket. 2026-05-26 13:18:54.925 | Socket (3) | New receive buffer size: 0 2026-05-26 13:18:54.925 | Socket (3) | Connecting to IP: 69.39.70.248. 2026-05-26 13:18:55.100 | HD Request # 4 | Setting DTC encoding to Binary VLS 2026-05-26 13:18:55.100 | HD Request # 4 | Sending historical data logon request message. 2026-05-26 13:18:55.217 | HD Request # 4 | Requesting Intraday data. Start date-time: 2026-05-26 13:18:43. Record interval: 0. Symbol: ESM26 2026-05-26 13:18:55.304 | HD Request # 4 | Decompressing data. 2026-05-26 13:18:55.390 | HD Request # 4 | Receiving Intraday data for ESM6.CME starting at 2026-05-26 13:18:43.231000 2026-05-26 13:18:55.390 | Socket (3) | CloseSocket call. 2026-05-26 13:18:55.390 | Socket (3) | Shutdown started. Waiting for graceful close. 2026-05-26 13:18:55.390 | Historical data download thread signaled to stop. 2026-05-26 13:18:55.390 | HD Request # 4 | Timestamp of first Intraday data file record written: 2026-05-26 13:18:43.480000. 2026-05-26 13:18:55.391 | HD Request # 4 | Received 73 Intraday data records from 2026-05-26 13:18:43.231000 to 2026-05-26 13:18:52.892001 (9.7 seconds. Delay: 2.5 seconds) and wrote 72 records for ESM6.CME 2026-05-26 13:18:55.396 | HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2026-05-26 17:18:52.892001 2026-05-26 13:18:55.396 | HD Request # 4 | Completion time: 1s. 2026-05-26 13:18:55.396 | HD Request # 4 | Intraday data download complete for ESM6.CME. Unique request ID: 5 2026-05-26 13:18:55.396 | Removing historical data download ID 5. 2026-05-26 13:18:55.396 | Real-time Intraday chart data file updates started for ESM6.CME 2026-05-26 13:18:55.396 | Intraday chart data file opened for ESM6.CME 2026-05-26 13:18:55.396 | HD Request # 4 | Enabling Intraday chart updating for symbol. 2026-05-26 13:18:55.396 | 2026-05-26 13:18:55.396 | No download requests in the queue to start downloads for. 2026-05-26 13:18:55.477 | Socket (3) | Socket gracefully closed by remote side. 2026-05-26 13:18:55.477 | Socket (3) | Closed. 2026-05-26 13:18:59.053 | Opened cached Intraday file: C:\SierraChart\Data\ESM6.CME.scid. Thread ID: 9792 2026-05-26 13:19:07.757 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (3) | Creating socket. Using TLS 1.2. 2026-05-26 13:19:07.757 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (3) | New receive buffer size: 0 2026-05-26 13:19:07.757 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (3) | Connecting to IP: 38.79.0.89. 2026-05-26 13:19:08.386 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (3) | Socket gracefully closed by remote side. | Number times message added: 1 2026-05-26 13:19:08.387 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 115672 2026-05-26 13:19:08.387 | Rithmic Direct - DTC | Processed connection points. Count: 496 2026-05-26 13:19:08.388 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (3) | CloseSocket call. 2026-05-26 13:19:08.388 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2026-05-26 13:19:08.388 | HTTPS connection ID:3 to downloads.rithmic.com:443 for request ID:3 (3) | Closed. |