Support Board
Date/Time: Mon, 22 Jun 2026 04:06:36 +0000
Post From: Historical data is not loading
| [2026-05-13 15:16:04] |
| John - SC Support - Posts: 46802 |
|
You have the following type of error showing up in your log: HD Request # 7 | Error downloading historical Intraday data for ESM26-CME. Timeout error connecting to server.
So you are having a problem connecting to your historical data servers. Are you in an environment where certain IP Addresses and/or Ports are not available (such as a workplace)? If this is the case, then you should talk to your IT department and ask them to make the IP Addresses and Ports as defined at the following link available for you: Data/Trading Service Connection and Symbol Issues: 1.6. Internet Ports and IP Addresses used by Sierra Chart Data Services Also refer to the following: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server Apart from the above, we do not know why you would be having this issue. Make sure you reboot your computer to ensure that there is not something that has gotten "weird" with the operating system. And if you still have a problem, then try a different Internet Provider, such as connecting through your phone to test if it may be related to that particular provider. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |